Wenban-Smith

14-15 Phoenix Place, Lewes, BN7 2QJ Directions

   Open today 08:00 - 17:00

Business overview

The commitment to you our customer, the love of wood, and the pursuit of excellence in customer service these are our quality benchmarks, which guarantee your satisfaction.

Thank you for visiting Wenban-Smith online. We offer a vast range of timber and timber related products, everything from screws to doors to spiral staircases.

William Wenban-Smith established the company in 1876 he did so with the belief that providing a product rarely bettered, backed up by unrivalled service was a combination that would stand the test of time. Today Wenban-Smith is a timber merchant where quality counts and it is visible throughout the company whether you are buying timber, boards, doors, worktops or bespoke mouldings, you will find we are committed to supplying the best quality products and ensuring orders are processed accurately and promptly.

At the heart of the company is an impressive mill boasting the very latest state-of-the-art-technology, allowing the manufacture of special run mouldings, and the quickest possible order-to-delivery times. As well as the products you would expect, Wenban-Smith has evolved to become the place to go for the more unusual items

Products & Services

Free Parking

24 hour plumbers

Decking

Diy stores

DOOR FRAMES

Door suppliers

External doors

Fence panels

Fencing manufacturers

Fencing materials

Floorboards

Folding doors

Hardwood

Hardwood flooring

Internal doors

JOINERY MATERIALS

Joists

Patio doors

PORCH DOORS

Railway sleepers

Replacement doors

TIMBER CUTTING SERVICES

Timber merchants

Wardrobe doors

WOODEN BEAMS

Wooden doors

WOODEN GATES AND RAILINGS

WOODEN HANDRAILS

WOODEN LINTELS

WOODEN SPINDLES

Worktops

Reviews

Waste of time

1
Substandard website with little information, blurry photographs and no prices - why so coy? No option but to telephone them - only to discover the person we needed to speak to "wasn't answering his 'phone" - told he would call us back. He never did. Seems to me they'd rather someone else had their business and they're just playing at shops. An up to date website with prices would be some indication they mean business.
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Aggressive customer service. Unpleasant.

1
Wenban-Smith Lewes have a good range of products; they have a delivery service and offer cutting which is great if you don't have a workshop.

It can be intimidating walking into a builders merchant, but without prices online, it is necessary to interact somehow, via telephone or in person visit.

What a horrible experience. The two men I spoke to were rude, aggressive and unpleasant; stereotypes of the patronising and bullying cultural cliche. Enough to put you off DIY.

Feedback: Clear information, clear prices, and clear measurements online would negate need to call.

If you are going to continue a phone service, it would be good to ask the men on the phone not to shout at the people calling up.
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