Wells City Practice

** Wells City Practice, Park Medical Practice, Grove House Surgery, Oakhill Surgery and Wells Heath Centre are coming together to provide clinic time until 8pm Monday to Friday and also on Saturday mornings 9am - 11am**

-

APPOINTMENTS

-

Appointments may be booked four weeks in advance to see a doctor or nurse by telephoning 01749 836650 or calling at the Surgery between 8:30am and 6:30pm Monday to Friday. Although we answer several lines on our main telephone system they are very busy first thing in the morning. If you can leave non-urgent calls until later in the morning we will be able to deal with them more quickly.

Monday is our busiest day. If your requirement is routine and non-urgent try telephoning on another day. It will allow us to respond to your needs more quickly.

-

Urgent appointments

Urgent appointments can be made for the same day but may not be with the doctor of your choice and may mean you waiting until a doctor is available.

If you feel the matter cannot wait until the next available routine appointment with your own doctor, please give the receptionist brief details of the problem and they will tell you when to come to the surgery.

-

Telephone consultations

The practice encourages patients to phone for advice when a face-to-face appointment is not necessary. If you wish to speak to a doctor please telephone reception before 10:30am and book a telephone consultation. The doctor will return your call after the end of morning surgery or before afternoon surgery.

-

Out of hour

After 6:30pm and before 8:00am, Monday to Friday, weekends and public holidays:

-

Emergency out of hours and night cover is provided by Dorset and Somerset Unscheduled Care Service.

-

If you need to be seen by a doctor you may be asked to go to the Primary Care Centre at Shepton Mallet Community Hospital.

-