Wellhall Medical Centre

Wellhal Medical Centre, 4 Hillhouse Rd, Hamilton, ML3 9TZ Directions

   Closed today Open Monday 08:30 - 18:00

Reviews

Sham of a doctors surgery.

1
I would even avoid this place if i was dying. Staff and doctors are the most unhelpful incompetent medical professionals ive ever met. Always someone elses fault and couldnt care leas about making you wait 3 weeks for a routine appointment.
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Uncaring and unprofessional

1
My 14 year old son took his life 10 days after a truly disastrous visit to wellhall medical centre where he was failed repeatedly by the drastic failings of the receptionists the people booking appointments and a horribly disinterested and ill-informed Dr. Their practices following that horrible appointment and my son's death continued to highlight their lack of basic fundamental medical knowledge as well as their lack of any genuine capacity to care.
3 out of 4 of complaints I lodged with the ombudsmen following my sons death were upheld and the report is available to the public. The last point was only not upheld because the practice admitted their failings earlier in the complaints process.
They have sadly made no meaningful efforts to learn from this experience, even failing to complete a significant event analysis investigation as required by NHS.
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Worst GP surgery ever.

1
Absolutely terrible practice that jeopardises health and offers no support to it's patients. When I transferred over to this practice a few years ago they lost my medical records(which detailed some very serious conditions that I had). When I then talked to one of their GPs about condition they should have been aware about they gave me a blank face. Had to go through that whole process again of being diagnosed even though I knew I had the condition for 5+ years. More recently I had to go to A&E with severe symptoms one night and was told to contact my GP practice for medication. I phoned 3 weeks ago and was told I was booked an appointment in 2 weeks time. I phone 2 weeks later and alas! No blooming appointment there. Now I've been trying to phone them for the past 45 minutes to book an on the day appointment; and their line is busy. I've tried around 30 times now. I'm considering changing practices because this is getting beyond ridiculous at this point.
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