Watermarque Aquatic Superstore

Bridgwater Rd, Bathpool, Taunton, TA2 8BA Directions

Tel 01823 323432

Reviews

Watermarque near Bridgwater - awful customer service

1
Good for: Rude, surly, uninterested staff, who make it very clear that customers should not be bothering them by asking for assistance and advice.

Not good for: Customer service at any level.
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Excellent

5
I would like to congratulate and thank Matt at Watermarque for his thorough knowledge of tropical fish, his passion and the obvious, professional advice he gave us on setting up our aquarium. We have visited the shop on a number of occasions over the last few months and have absolute trust in the advice we have been given. I wish Watermarque and especially Matt all the best for the future. Thank you!
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Dreadful!

1
I am totally shocked by this place, on the whole it seems to be the ideal store HOWEVER...firstly the tortoises are on the incorrect substrate please refer to following link for correct substrate...they are using bark chip instore http://www.tortoisetrust.org/articles/substrates.html I recently purchased two long tail lizards (thankfully I am experienced reptile keeper) as I was offered no care sheets, and when questioned apparently they didn't have any, and they don't give them out. I also did not require to give my address etc, just my phone number. I COULD HAVE BEEN ANYONE! The lizards were in fair condition (extremely thirsty as I placed a small water bowl in with them and had to top it up twice in the space of a few hours) they also had a couple of white mites on them which were dealt with. Two days after purchasing the lizards I was devastated when they died, I had spent so much time researching etc for the best conditions for them to live in etc and sadly despite my efforts they were too far gone when I had purchased them to make a full recovery. Instore they were kept in a relivetly small container and there were at least nine in the tub. The individuals who sold me them, knew nothing of their care, didnt appear to have any knowledge of reptiles or how to provide the best care for them. Needless to say I have called the branch and told them of the lizards untimely demise, and i have been told that I have to return them to store to ensure a refund (they offer a 5 day refund if the animals dies!) so off I go, and sadly will not be either purchasing from or recommending the store to anyone.
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Tropical fish

5
This shop has moved to larger premises in North Petherton and stock a large quantity of tropical and coldwater fish and is one of the cheapest around, the staff offer very good and informative advice well worth a visit
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Great Service!

5
As a keen Aquarist & ex employee of the aquatic industry I've spent a lot of time wondering from aquatic shop to aquatic shop seeking new angles a deeper diversity with added bonus of meeting people with similar pet friendly interest.

Recently ,after 2 years without keeping aquatics, I decided to purchase a new aquarium as a result I was on the prowl for inspiration on what to keep? In visiting the aquatic shops in my local area, I found myself at Watermaque, in doing this I was among a diverse selection of fish, a good range of equipment & to add to this a very helpful and knowledgeable member of staff.

Well Recommened...
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