63 Rock Avenue, Gillingham, ME7 5PU Directionshttps://www.yell.com/biz/wash-vac-services-gillingham-6234835/#view=map
Established in 1965 and with over 50 years of experience, you can trust 1st Wash Vac Services to deliver a professional and friendly service.
We are locally based engineers in Gillingham but work throughout Kent for electrical washer and cooker repairs. At 1st Wash Vac Services, we are experts at repairing both domestic and commercial electrical appliances. With over 75,000 spare parts in stock at any one time, you can rely on us to fulfill your appliance needs. Our postal electrical spare parts are despatched on a daily basis. We also offer a service where we can specifically order spare parts at the customer's request. We sell and supply new electrical appliances, and deliver and install them free of charge. We'll even take your old washing machine away with us. We are the prominant supplier for vacum bags, belts and filters in Gillingham, and we have a wide selection of loyal customers who are consistantly praising us and our high quality service.
Products & Services
Cookers, stoves & ovens - repairs & parts
Dishwashers - repairs & parts
Electrical appliances - repairs & parts
Fridge freezer repairs
Fridges & freezers - repairs & parts
Microwave ovens - repairs & parts
Tumble dryer parts
Tumble dryer repairs
Vacuum cleaners - repairs & parts
Vacuum cleaners - retail & suppliers
Washing machines - repairs & parts
White goods parts
White goods repairs
help with parts5
Above and beyond5
Approach with care.1
But the company policy is to order only where goods were paid for in advance … and so I paid. I had no reason not to trust them and as a one time small business owner myself, I understood why this was their approach.
But when I went to collect the part and found it was wrong, they offered to get the correct item … but failed to tell me it may be a higher price. As the reader will guess, it was a higher price ,,, and it looked suspiciously different to my original part.
Unwilling to pay more money for a wrong item I asked for my original payment back. Mr Robertson, the owner I believe, refused point blank when I phoned. Not only that, he was arrogant and uncompromising to the extreme.
Eventually when I returned to the shop, insisted on a refund, the assistant said the refund must have a handling charge taken from it.
Not willing to wait around for Mr Robertson who was supposedly 'Out' I accepted the reduced refund and left only to find when I checked the money that it had been incorrectly calculated (in their favour, of course).
The moral of this story is … do not pay in advance for anything from this store. Indeed, in my opinion, avoid them like the plague.
It is a great shame. One tries to use local businesses in the face of the competition from the group stores … only to meet this kind of behaviour.