Benefit from Vodafone’s 14-day Service Guarantee

4 Union St, Swansea, SA1 3EE Directions

   Now closed Open Saturday 09:00 - 17:30

Business overview

Visit us in 4 Union Street Swansea to speak to one of our in Store team, or call our Customer service team on 0333 304 0191, when in store you can browse our deals on mobile phones, tablets and laptops, home broadband, and SIM only deals for personal and business use. Through our award-winning network you’ll get 24/7 customer service and exciting rewards through our VeryMe loyalty scheme.


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Shocking service

Vodafone Shop - Swansea.
After buying new iPhone 7 I asked them to transfer the data from my old phone to the new one. They said fine, pop back in an hour. I went back and they said they had forgotten to do it. So left it for another hour, went back for the second time and they had forgotten where they had noted my screen lock password so it wasn't done again. This time they said it would take half an hour. Went back and it was done. On each occasion the staff were very unapproachable and looked like they had a private joke they were smirking about. One female member of staff was particularly rude and dismissive. I have been with Vodafone since getting my first mobile in 1999, this will be the last phone I get from them. Very disappointed and put out by how belittling their attitude was towards me.
06 Aug 2017
I had the same treatment, went to buy a new fone, asked if please will my fotos still b there they promised they would, after 2 and half hours if waiting they then said my sim card was encrypted and no fotos to find, I have early dementia and now I do t have one fotos if my grandchildren growing up, same here, they were very dismissive, ESP BIANCA, who made a face behind my friends back, who was trying to help me, now I have nothing , again I've been with Vodafone for yrs, never again, they can't replace my memories, jackuer
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Excellent service given to existing customer

Visited Vodafone , Union street, Swansea before Christmas to have a new SIM card fitted to my new iPhone. The store assistant was very helpful and nothing was too much trouble. He set my phone up for me and transferred all existing contacts etc from my old phone to new phone. I can't remember the gentleman's name sorry to say ( my memory isn't what it once was!) ...... only that he is from the Tenby area.
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