Vitality Gym & Health Club
- Tel: 029 2039 5599
8-16, Park Place, Cardiff, South Glamorgan, CF10 3DP
06:30 - 21:30
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Facilities: Dirty, unmanaged toilets frequently broken. Showers good however (as far as the eye could see). Water sources - barely ever working.
Equipment: Your good basic range of equipment, mostly working consistently.
In-House customer service: Friendly
Price: Relatively cheap
Overall, I would give the gym a 2 or 3 out of 5. What REALLY fails them is their business attitude, customer service out of house and financial dealings.
My advice is, if you sign up for Vitality gym, MAKE SURE you keep on top of payments/closing your account. Because there is NO ROOM for error. They will send debt collectors STRAIGHT away and they will use MINIMAL contact to see if there's a problem. I'll use my recent experience as an example.
I decided to end my subscription after a year-long contract. I asked in the gym the best way to stop payments and close the account, they advised me to simply cancel my direct debit.
Unfortunately, the date which I thought the contract ended was slightly earlier than it was. So, as well as the last month I missed (£15). They sent out two letters the following two months, each costing £20 pounds to an old address (I hadn't updated my address, my fault). And then in the third month, the debt collectors sent me a letter saying that I owed -£150-. Their fee was just over £100 and Vitality's the rest.
Legally, it was my fault I hadn't updated my address and I ended payments too soon. However - they made no effort WHAT SO EVER to get in contact with me, either by phone, email or anything else. Nor did they want any contact with me after ending my membership. Which I think is absolutely appalling. Especially when they KNOW that they are a gym that aim themselves towards students etc.
So overall, an -OK- gym ... just be careful with them because they will take advantage of you in any financial opening. The debit company they use is HARLANDS. Beware.
Vitality has a studio with classes included for members, but most importantly its very well priced at only £14,99.
it has a complete cardio set up, stretching areas, fixed weights, a massive free weights room, a whole floor of plated weights machines. They have recently created a separate spin section which is great!
The main area i use in the gym is the studio, they have loads of fun classes with great instructors who really know what they are doing. The classes range from yoga right through to pole dancing!
I came across this gym as I work in town and had physio here as they have a massive set up alongside the gym (hair, beauty, physio, lasers massage etc), which if you are a gym member you get fab discounts on all their services here also.
Im only paying £14.99 per month and I get full access to their bay site as well!!!