Vets4pets

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156-160 Cardiff Rd, Newport, NP20 3AE Directions

Tel 01633 265110
   Closed today Open Monday 08:30 - 19:00

Business overview

Vets4Pets is committed to bringing you affordable, high quality care via a modern, well equipped practice, including a lab, pharmacy, digital x-ray and ultrasound. The friendly team can't wait to meet all of their new clients!

Reviews

Lacks customer services and no notice of price increases

1
Poor customer service
They insisted on a 50% non refundable deposit on my dog being sterilised and then didn’t tell me they had put the prices up by 30%
They dont bother replying to complaints unless chased - took them to mediation and their response was that I didn’t have to have the op done yet I was told non refundable !!

Would never recommend these people to anyone - there are much better vets out there !!!
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The worst experience

1
All about the money some staff such as cathy and the receptionists are great however Mr McCarthy is very unhelpful and changes his prices as and when it suits himself. One day it could be 200 the next 400 Be wary when booking with this practice, there are other practices which don’t mess you about. Also no people skills and very arrogant
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Cats taken in to be neutered & microchip

4
Good practice with excellence service and friendly i never had any problem with them, they Neutered & microchip my two cats no problem and looked after them in there surgery wile I was away they rang me after later in the day to collect the cats when i arrived the vet chatted to me about them then I paid the fee and took the cats home with me.
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Disgusting had to call police on the vet!

1
Absolutely disgusting practice! The staff are rude and arrogant. Always late and when I asked to please could they phone me when the vet is running so late as time is precious to everyone, the vet (and practise manager) absolutely flipped I was terrified and ran out not paying as I was calling my husband to deal with him he came out and starting trying to get into my car and kicking my car and Windows! He then proceeded to follow me to the traffic lights while I was screaming with fear as he tried to open the passenger door I'm assuming to take my drowsy poor dog and continued verbal abuse and kicking my car. I eventually called the police and laid a charge against him. This story may sound unbelievable but true, these "professionals" are people too and lose they temper just as much. Truly terrififying practice with horrendous receptionist!
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