Ivy removal and garden clear up. Communication excellent. Professionalism excellent. Promptness excellent. A good all round experience, good job, well done. Would (will) use again

I came back to Two Lions because of the exceptional workmanship I experienced last year. However all that has been dashed in one fell swoop, by the receptionist this morning. Last week I booked for a kitchen fitter survey,the cost I was told would be £25 and if I was happy with the quote, the £25 would be knocked off, the actual job.
I booked for today, between 0900-1000 hrs. I called to check how long they would be. To my disgust I was told they're out on another job and would be with me as soon as possible. I had to draw breath and asked why was I told last week what would be my preference as to what time they were to come out.
The woman was so argumentative, saying that it wasn't set in stone when they'd come come out and if I didn't like it, I could choose another day.
I said no, just forget it. Two Lions went for me from 10 to 1 due to shocking customer care. I know some people will find this hard to believe as I did, Two Lions think they have their feet under the table now.

Absolutely appalling experience with Two Lions- be very wary of this company. Over 4 months of stress & upset, terrible quality workmanship, antagonistic and unresponsive customer service and a complete lack of responsibility for the people they employ. ££££s of pounds down though Two Lions FULLY acknowledge that the job is of a rubbish standard we have had absolutely no compensation or apology for the service we have received or what we are left with but rudeness, hostility and the completely outrageous accusation that it is our fault because we didn't keep a closer eye on their new employee (we had no idea he was new and obviously assumed he was vetted and up to standard as they had hired him and let him work unsupervised!).
So done in by the whole horrible experience & no energy to keep fighting but Trading standards have logged the case so if anyone has/does sadly have a similar experience it is definitely worth logging one too as it builds evidence on how they operate.

AmazIng service ! Guys were hardworking neat and went above and beyond to make sure our garden was perfect!

Would definitely recommend!