Tuffnells

Abbotsford Road, Felling-on-Tyne, Tyne & Wear, Gateshead, NE10 0EX Directions

Tel 0330 838 0332

Business overview

With 37 distribution centres and over 900 vehicles, Tuffnells is one of the UK’s leading business to business distribution specialists. Our national network is trusted by over 4,500 customers, making regular deliveries and collections that are essential to their supply chains.

Making the complex simple.

We specialise in handling items that others find too awkward or irregular to carry. From multiple pallet loads to outsize and bulky items, Tuffnells provides an efficient and timely service, delivering everything from tyres to ladders, to building supplies.

Our dedicated network minimises the number of times consignments are handled on their journey. This secure method of trunking reduces the possibility of damage and is the most efficient method for delivering bulky and irregular items.

With locations across the UK we aim to build strong relationships with local businesses, particularly small and medium-sized enterprises with a range of complex distribution needs. Working in partnership we provide a one-stop service, handing large consignments, smaller items, making collections or handling returns as required. It’s all part of a service that’s dedicated to being flexible and customer focused.

We offer a range of guaranteed delivery times for business customers. Consignments are securely tracked with electronic proof of delivery usually available within seconds of delivery.

A reliable road based service into Europe and Air Express service to the rest of the world complements the range of domestic delivery services making Tuffnells the complete distribution service provider

The people who care

With over 100 years’ experience, we know our customers and understand that service matters. Every day we take care of thousands of items that need a special delivery.

Our local account managers take pride in the long-standing relationships that are built on understanding their needs and tailoring our service to fit.

Products & Services

Next Day Delivery

Next Day Delivery before 09:30

Next Day Delivery before 10:30

Next Day Delivery before noon

Saturday Delivery

Offshore Islands Delivery

Databag Secure

Worldwide Delivery

European Delivery

Reviews

Delivery?? No sign of it even though we have been told it is there

1
We are awaiting a delivery which apparently was delivered yesterday. There is no signature or time on the consignment sheet and after waiting to speak to someone at 'customer experience for 1 hour and 47 mins they cant help me.
The worst customer service I have every received
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No Delivery time or slot! but came on day stated

5
I'm due a large parcel today and have been notified by Interparcel that it is due 'today'. The delivery is sub contracted to Tuffnells.
On ringing Tuffnells to define a delivery time,they state they do not do that !!! not even with an AM, PM or evening!! What a poor system.
Looking at other reviews, I suppose I will be lucky if it is delevered even today !!! Edited to say... great driver good delivery. Came at 1:00 PM on the day stated and he was a great help. Not like their tracking system and their customer service!!
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Still waiting for my parcel

1
Took two days off work so far because they emailed saying they where delivering my parcel, 3 days later, no parcel and another email to say it will be delivered today. No customer service, unmonitored email inbox and a shed load of bad reviews on social media says everything you need to know about this company. Where's my parcel Barry?
0 stars
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