Can I give them No Stars ?
I tried to book a 16 seater minibus for an 80th Birthday party on 05th September. I had called all the local minibus companies, who had no availability. My sister left an online enquiry on Transport Hub UK's website & I got a message asking for £100 deposit, which I paid, presuming that they had capability. I then received a call from one of the local firms advising that he had been contacted by Transport Hub, asking him if he could do the job he'd already said no to. I called Transport Hub on Friday 3rd September, saying that I'd had to make other arrangements, as it was getting too late in the day for them still to be non committal...These are pensioners that we're ferrying around !. I was told that they had sent me an email on Thursday 02nd confirming that they had everything in place. I asked them to confirm the email address that it was sent to. The address had a spelling mistake in it, so I never received it. They are now refusing to refund my deposit. DO NOT USE THEM !