Top Hat

142 Crwys Road, CARDIFF, CF24 4NE Directions

Tel 029 2022 7196

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Reviews

Shrunk my suit

1
I took my £400 suit to them and they ruined it. They shrunk the suit then were frankly rude about it when I took it back to them. I am taking them to the small claims court.
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Cowboys

1
Do not use these dry cleaners - my black Prada trousers shrunk and the crease was ironed out. Go to David Barnes.
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WORST dry cleaners ever! AVOID!

1
Unfortunately they ruined my £150 Jaeger pure silk top. Arranged to pick my items up on the Wednesday but still weren't ready by Friday afternoon. Eventually when my items were returned the top was ruined beyond repair and the trousers were creased and had to be ironed. She told me that she knew where to get my top for £25 and so there was no way I'd paid £150 for it!! Really? Knocked off Jaeger tops for £25? No thank you! Very dodgy. She told me I didn't have a leg to stand on and was only after compensation. She said the best she could do was to "have another go" at it and call me Monday. It's Tuesday night and I've heard nothing and don't expect to. Shockingly incompetent, it can't be that difficult to dry clean a silk top and customer service dragged down to a level of disgrace I've never seen before. Disgusting. I will never use these again and for the safety of your clothes of have to say AVOID.
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THE WORST DRY CLEANERS IN SOUTH WALES

1
Would advise anyone to AVOID THIS DRYCLEANERS at all costs. They ruined an expensive suit of mine and then flatly refused to take any responsibility for it (even said that suits normally only last 6 months!). On the advice of Trading Standards, and supported by the Dry Cleaning Arbitration Service, I took them to court in the end (and won the case immediately). Awful firm.
13 Sep 2016
Absolutely. They ruined my £150 Jaeger pure silk top and then told me that she knew where to get them for £25 so there was no way I'd paid £150 for it!! Really? Knocked off Jaeger tops? No thank you. Told me I didn't have a leg to stand on and that the best she could do was to "have another go" at it. Promised to call me back yesterday and as yet I've heard nothing. She also accused me of only being interested in a compensation claim and gave my other items back to me two days late after me calling there twice and them not being ready, creased and I had to iron them myself before hanging them back up in my wardrobe. Shockingly shoddy and she really doesn't give two hoots about it!! AVOID! I've never had this issue before at a dry cleaners and will never use these again.
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