Timberland Retail Kingston Upon Thames

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Unit G1 Bentalls Shopping Centre, Wood St, Kingston Upon Thames, KT1 1TP Directions

   Now closed Open today 09:30 - 18:00

Business overview

Retail chain offering stylish, rugged apparel, footwear & accessories for men, women & children.

Products & Services




Bags / Packs

Shoes - Footwear


Provided by The Local Data Company


Dreadful experience and illegal activities

I would give them a 0 star if I could!
Rude staff, rude store manager and very poor customer service.
I tried to buy a pair of shoes that were on sale for £115 but unfortunately after finally deciding to purchase these I was confronted with a total of £199 at the the till. I was not rude, but informed the retailer of the advertised price but was met with an abrupt denial. The lady on the till then swiftly directed this to another member of staff who very sharply, and rather rudely, accused myself of 're-labelling' this item. I will confidently request a CCTV intervention in this store for the proof of not changing over any label tags whilst I was present in this store. However, as this product had been labelled as such a price, it is unacceptable to deceivingly then charge a larger price after a customer has committed their money to through go and buy item.
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Horrible customer service - don't visit this branch!

Their customer service was absolutely horrible - staff just laughing loudly by the side and would not help customers! There are better Timberland branches to visit.
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