Thrifty Car & Van Rental

24 Bennet Rd, Reading, RG2 0QX Directions

   Closed today Open Monday 08:00 - 18:00

Business overview

Thrifty Car Rental has a wide range of models, from small economy cars to luxury vehicles, MPV's, minibuses and vans, for short, medium or long-term hire for both business and leisure use.

Photos

Image of Thrifty Car & Van Rental

Products & Services

HGV / Lorry Hire

Leasing

Long Term Hire

Luton (Size) Vans

National Accounts

Luxury Cars

Provided by The Local Data Company

Reviews

Terrible service

1
Terrible customer service from start to finish. No effort made to go exceed expectations or go the extra mile. Took nearly an hour to process our booking. Will not use them again.
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Bad Christmas Eve experience

1
After taking a few weeks to mull on my encounter with Thrifty in Reading, I wanted to share my experiences of this particularly negative encounter. Part of what made this a bad experience was down to the outcomes of the encounter, but a bigger part was how customer relations were handled. After experiencing this, I wanted to share as I imagine a more naïve or vulnerable traveler would have been really overwhelmed by the experience.

On Christmas Eve, after landing at Heathrow, I was heading to Somerset for Christmas. Unfortunately, weather had played chaos with the trains to the South West. Having got as far as Reading train station, I searched online and was glad to see hire cars available at Thrifty! So I booked online at thrifty.com and jumped in a taxi out to collect it.

On arriving, there were challenges in finding my booking, which was understandable considering the tight timeline from booking. Then the Thrifty team demanded both a letter from my credit card company confirming my insurance via my card (I offered to pull up the terms of the coverage online, this was rejected), and also that I have physical proof of my onward flight. Since I was due to start a new assignment overseas in February I hadn’t yet booked the flight and therefore had no ticket. Having booked dozens of hire cars before, I told them that I felt that was a soft guideline at best, since I’ve never been asked for the ticket before. That was where the negative behavior from the Thrifty staff started. The manager started yelling at me, saying “ARE YOU CALLING ME A LIAR?”, and I continued to explain I’d never been asked for that before (including many UK Thrifty car hires), and I felt it was not a hard requirement. His attitude was very aggressive and uncomfortable.

In the end, I got a taxi and left – and was luckily able to make it down to Somerset for Christmas. It was such a negative encounter at that point that I was uncomfortable in dealing with them at all, even though, while waiting for the Taxi, the manager spoke to his area manager and said they would give me a car if I left my passport as collateral.

Please take this as a warning to other customers – at best, they’re not equipped to deal with foreign travelers. Additionally, I hope that attitude and approach was a one off since it was a terrible experience. I will never hire from Thrifty again following this.
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Safe and reliable

4
Used this place to rent a van when moving house. They weren't the cheapest I found but they were professional and I knew I was getting a decent and reliable vehicle. I can recommend these guys for sure.
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