Three

Visit our website for device & SIM deals.

16 Grand Arcade, Cambridge, CB2 3BJ Directions

   Now closed Open today 10:00 - 17:00

Business overview

Pop in for anything from 5G and Unlimited Data to top quality phones, we can offer support.

Reviews

stay away from this people

1
In this store you can find any type of horrible person, they are the last people you have to trust of.
I have been fooled by a 19 years old employee that misinformed me and gave me a third contract without even letting me known.
I did make a complain to the three company informing them that i'm about to take legal action against the whole company, (as with good manner nothing is working) and i stopped the payment through my bank, finally i received help.
they are deceivers and all they want is stealing your money. this people deserved to be sued so maybe one day they will stop taking advantage of customers thinking that we are all stupid. keep testing my patience, i haven't got any left.
Cancel Update
1000 characters limit

First time, and last time

1
Sold me a 35-pounddata plan/ sim card for a network that was down at the time of purchase, and would be down for seven days or more after that. Staff at the shop misinformed me, and ran me round in circles. The assistant manager was quite rude and argumentative when I requested a refund. All told, it has taken me nearly two hours of deliberation with four separate staff members, both in person and online, to have a refund issued. (And I won't see that money for 3-5 business days). Positively repulsive business practices.
16 Aug 2022
Hi Ann, thanks for your feedback. We're sorry we didn't resolve your query at Cambridge Grand Arcade. We will share your feedback with our team to help us to improve our service, and if there is anything we can do to help, you can reach us at https://www.three.co.uk/support/Contact-Us.
16 Aug 2022
Hi Ann, thanks for your feedback. We're sorry we didn't resolve your query at Cambridge Grand Arcade. We will share your feedback with our team to help us to improve our service, and if there is anything we can do to help, you can reach us at https://www.three.co.uk/support/Contact-Us.
Cancel Update
1000 characters limit

Unprofessional

1
Extremely unprofessional and unhelpful with the clients. Intention to mislead and charge clients.
Cancel Update
1000 characters limit

Very Poor Service

1
I went to this shop with my girlfriend to buy her new phone. The sales guy didn't know what he was talking about and kept making mistakes including not checking stock levels before we picked the phone which we had to change as it wasn't in stock. He was also very pushy about their insurance plan. Worse though was another sales guy got very aggressive with a woman who had come in with a faulty phone. Despite agreeing that the phone was faulty, and they owed her a new phone the guy got really nasty with her and when she tried to defend herself he demanded she leave the shop. Really awful bullying. We left shortly after. The 3 store around the corner is much better.
Cancel Update
1000 characters limit

Do not trust this store

1
The man in this store told me I had to change my contract to upgrade and scammed me into taking two contracts, making me pay an extra £11 on top of the already increased price of my contract. He told me that I had to take an new sim to upgrade(I had never upgraded before so I thought it must be legit if he was telling this is what I had to do). I spoke to 3 customer services to get my insurance removed (which he also pushed me into taking) and they could not find it because it was on another contract. They then worked out what this man had done and were very shocked. 3 customer service resolved this and were great. They told me this was unacceptable and they would conduct an investigation. I just can't believe someone is allowed to work in a store that would try to scam someone out of over £100, I guess he works on commission.
Cancel Update
1000 characters limit