Thornton Fencing Huddersfield Ltd

Bradford Rd, Huddersfield, HD2 1DU Directions

Reviews

Great place

5
Great place for wood and fencing great team that helped me
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Bad advice and service

1
My elderly mother was sold concrete posts and fencing .. £1000.00 pound.
on delivery an old chap on his own turned up to unload 16 panels ..36 bags of concrete and 18 concrete posts. He asked her to get someone over to help him unload the order... he left her property open and not secure, fence left lent on the neighbours fencing.
Now we fine that the fencing they told her to buy have not been supplied with the concrete bases..
10 years warrant they told her .. I do hope this is the case..

What a shambles..
shall not be using them again
22 Nov 2019
I am very sorry to read such a review & I feel for your Mother. For a large & heavy order such as this we carry out a survey at the time of order to establish if capable offloading assistance can be provided by the customer upon delivery. If not, we would normally send a mate to assist the driver in this task. Communication has let us down on this occasion but further measures are now in place to ensure this cannot happen again. With reference to your other comments, a hire driver was used but unfortunately his customer service standards must not be anywhere near the expectations of Thornton Fencing. For over 40 years, Thornton Fencing are proud to have established a reputation that is second to none for its specialist knowledge, personal service & exceptional range of fencing materials. I give you my assurance & full support at all times & should you or any other customer have any issues please do not hesitate to contact me personally. With kind regards Adrian (Managing Director)
22 Nov 2019
I am very sorry to read such a review & I feel for your Mother. For a large & heavy order such as this we carry out a survey at the time of order to establish if capable offloading assistance can be provided by the customer upon delivery. If not, we would normally send a mate to assist the driver in this task. Communication has let us down on this occasion but further measures are now in place to ensure this cannot happen again. With reference to your other comments, a hire driver was used but unfortunately his customer service standards must not be anywhere near the expectations of Thornton Fencing. For over 40 years, Thornton Fencing are proud to have established a reputation that is second to none for its specialist knowledge, personal service & exceptional range of fencing materials. I give you my assurance & full support at all times & should you or any other customer have any issues please do not hesitate to contact me personally. With kind regards Adrian (Managing Director)
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A quality company

5
Great customer service, with friendly and knowledgeable staff. Purchased fence panels and had them made up to order, the quality was outstanding and my garden fencing now looks amazing, when I had a problem with the capping it was exchanged and cut to size without any problems. I was served by Dan who was professional from start to finish.
22 Nov 2019
Thankyou very much indeed. Your kind comments are appreciated. Adrian
22 Nov 2019
Thankyou very much indeed. Your kind comments are appreciated. Adrian
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