Thomas Hearn Ltd

Thomas Hearn

102 Warwick Rd, Kenilworth, CV8 1HL Directions

Tel 01926 854884
   Now closed Open Monday 09:00 - 17:30

Business overview

Thomas Hearn

About Us

Thomas Hearn Ltd, are a family business that supplies both modern and traditional furniture for every room in the house. We pride ourself on offering an unrivalled friendly service bringing you the ultimate in modern and traditional furniture at unbeatable prices.

We offer free parking and free local delivery. Please come and view our huge selection of lounge, living room, dining room beds and bedroom furniture to suit all tastes.

We do Carpets as well so if you feel you would like a complete make over Thomas Hearn's is the place to come.

Our staff have vast experience in helping customers to make the right choices when furnishing their homes.

We deal with all the best brands in the industry as well as with some lesser known but equally good quality manufacturers.

Underwriting all of this is our determination to offer the best value for money in the midlands. We can assure you you will not get a better price anywhere.

Thomas Hearn offer over 70 years of excellent service, choice and value so you can rest assured that you are in the best of hands.

Please call us our visit our showroom or website

About us...

Thomas Hearn offer over 70 years of excellent service, choice and value so you can rest assured that you are in the best of hands.

Thomas Hearn Ltd, suppliers of both modern and traditional furniture is a family business that prides itself on offering an unrivalled friendly service bringing you the ultimate in modern and traditional furniture at unbeatable prices.

At Thomas Hearn, our ethos is simple - we offer the best modern and traditional bedroom, dining, living room and lounge furniture, all at unbeatable prices.

More Information...

We have free parking and free local delivery, and furniture for every room in the house, whether modern or traditional. Please take advantage of our huge selection of lounge, l

Photos

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Products & Services

Top Brands at Unbeatable prices

Carpets & rugs - retail & repair

Furniture - retail

bedroom furniture

bedrooms

beds & bedding

bookcases

chairs

dining room furniture

kitchen furniture

living room furniture

mattresses

mirrors

oak furniture

pine furniture

reproduction furniture

sofa beds & futons

sofas

wardrobes

wooden furniture

G Plan

Stressless

Parker Knoll

Ercol

Vale-Bridgecraft

Tempur

Vi-Spring

Duresta

Wade

Nathan

Sutcliffe

Plus many many

Free Parking

Reviews

Good sales but terrible customer service

1
There is no official complaints procedure and they are not members of the Ombudsman scheme. We had to write to their owner group “Checkplace Limited”. Checkplate replied “I am always sorry to receive letters like this”, but did not express any concern. Their reply simply disputed everything we alleged without giving reasons, and stated there was no point in going into detail.
They confirmed that nothing is inspected before delivery but despite this will demand that you pay for your item before delivery. We paid for them to takeaway our old furniture, they delivered the wrong furniture which didn't even fit in our room and expected us to keep it for 24 weeks while they ordered repalcements.
This is not the company we and many knew years ago. The sales staff are friendly and helpful, but the customer service is non existant.
Checkplate state that Thomas Hearn’s service is comparable to the ‘industry standard’. But it used to be much better than the industry standard.
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Fantastic store

5
I've just found this little gem of a furniture store. Outstanding level of service, fantastic priced products taking in to account I have been all round Rugby looking for a bed that suits me. From now on this will be my first choice for any future purchases. What a joy to purchase from Thomas Hearn today and in the future..Congratulations it's been a long time since I have experienced this high level of customer care
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Don't even go there!

1
The worst customer service I have ever encountered. When my mattress (under guarantee) developed a fault, it took 12 weeks before the shop ordered a new one and only then because I rang the manufacturer myself to discuss my options. As the original model was discontinued, I was asked to pay almost £400 (nearly half the original cost of base + mattress) to meet the rise in price since my initial purchase. "We don't see why we should be out of pocket", I was told!! I have since spoken to two others who had similar stories. I eventually had a new mattress delivered over 4 months since I first contacted the shop; meanwhile I was sleeping on a broken mattress, not fit for purpose. I will never buy again from Hearn; the attitude of the staff, including the Manager, was unbelievably rude and unhelpful. The Customer Service desk only seemed to operate once a week. Truly awful and incompetent service. It caused me great stress and anxiety not to mention back pain.
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Purchase of lounge furniture

5
Thank you 5* treatment. I recently purchased a three piece suite, a complete range of wooden dining room and lounge furniture in oak and a full lounge carpet from Thomas Hearn. I would like to say a special thank you to James, he was so helpful, nothing was to much trouble to him. I highly recommend this company and thank you again to all concerned. Kind regards Christine Vaughan, Coventry
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