The Village Animal Hospital

Register your pet with us today

Sergeants Place, Guards Avenue, Caterham, CR3 5ZD Directions

   Open today 08:00 - 19:00

Business overview

We are a Veterinary Hospital based in Caterham. We pride ourselves on offering excellence in medical care, surgical management and diagnostics.

Here at The Village Animal Hospital we are a small animal practice who offer: SignVideo - Deaf BSL service, The Healthy Pet Club, Pet insurance, Nurse clinics, Repeat prescriptions, Dog grooming, Cat grooming, Cat hotel, Puppy training across the wider Caterham area. We are RCVS accredited as a Small Animal Veterinary Hospital, welcoming Cage and aviary birds, Cats, Dogs, Ferrets, Guinea pigs, Parrots and Cockatiels, Rabbits, Small furries. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare.

Photos

The Village Animal Hospital Caterham practice exterior

Products & Services

SignVideo - Deaf BSL service

The Healthy Pet Club

Pet insurance

Nurse clinics

Repeat prescriptions

Dog grooming

Cat grooming

Cat hotel

Puppy training

Cat Neutering

Dog Neutering

Rabbit Neutering

Cat Microchipping

Dog Microchipping

Pet advice

Cat vaccinations

Dog vaccinations

Rabbit vaccinations

Puppy vaccinations

Kitten vaccinations

The Healthy Pet Club

MiPet Cover - pet insurance

Credentials

Accreditations

  • RCVS Accredited Small Animal Practice

Reviews

Fantastic care given to my pets

5
I have been using these veterinary surgeons for a long time and have always found them very good. The reception staff are always polite and friendly and do their best to help with problems or queries or just getting routine appointments made. The veterinary nursing assistants I have come across have been very knowledgeable and lovely, kind individuals. The vets themselves are amazing, I have recently had a fair bit to do with Salli and her knowledge, experience and bedside manner are all fantastic. She has taken the time to explain exactly what the issues are and doesn’t rush for an answer. Would most definitely recommend this place.
09 Jan 2024
Dear SarahT-2504, Thank you for taking the time to share your experience with us. We are so thrilled with your 5 star rating, it is greatly appreciated and we will share this positive feedback with our team. We look forward to seeing you again soon! Kind regards, The Village Animal Hospital - Caterham Team
09 Jan 2024
Dear SarahT-2504, Thank you for taking the time to share your experience with us. We are so thrilled with your 5 star rating, it is greatly appreciated and we will share this positive feedback with our team. We look forward to seeing you again soon! Kind regards, The Village Animal Hospital - Caterham Team
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Charged approx £200 more than agreed without notifying my mother!

1
My Mother took her cat here approx 5 weeks ago, was advised of a price band, but when she collected her cat was charged approx £200 more without notice. Absolutely shocking customer service. They replied advising that they did tell her of the price increase, but this is untrue otherwise a complaint would not have been raised. As a gesture of good will they are offering my mother approx £26!!!!!!!!!!! Will never use them again!
27 May 2022
Dear CarolineG-141 I can confirm that we have investigated your complaint and provided you with the outcome of our investigation and the independent complaints process. We cannot comment on the exact case for GDPR reasons however in general speaking as a catagorical rule for all clients we would never undertake any treatment without consent or advising of costs which would be agreed to both verbally and via a consent form. We can supply copies of these to a client at any time if asked. Clinical and purely factual notes are always diligently recorded contemporaneously of any conversation or action alongside this. Kind regards, The Village Animal Hospital - Caterham Team
27 May 2022
Dear CarolineG-141 I can confirm that we have investigated your complaint and provided you with the outcome of our investigation and the independent complaints process. We cannot comment on the exact case for GDPR reasons however in general speaking as a catagorical rule for all clients we would never undertake any treatment without consent or advising of costs which would be agreed to both verbally and via a consent form. We can supply copies of these to a client at any time if asked. Clinical and purely factual notes are always diligently recorded contemporaneously of any conversation or action alongside this. Kind regards, The Village Animal Hospital - Caterham Team
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Utterly appalling,

1
One of the vets swore that my cat was not given drugs off label, drugs that were only indicated for post-operative and muscular skeletal conditions, because in her words a mouth ulcer is a muscular skeletal condition. Drugs given off label are not allowed to be given without the owners written informed consent and I did not give it.
After denying repeatedly that they put cats in with infected cats, one vet has now admitted that they do. My cat was put directly beneath an infected cat and she got infected. The vet did not tell me, so my cat received no treatment. Post-mortem says she had Broncho Pneumonia.
The drugs my cat was given were forbidden by the European Medicines Agency from being given together.
No evidence has been provided to me that my complaint in full has ever been investigated.
The practice has not offered an apology to me for the treatment or suffering of my cat.
They have not apologised for the way I have been treated.,
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Simply the best!

5
Excellent all round care for pets. Staff are friendly and experienced. Wouldn't go anywhere else!
27 May 2021
Dear KatieM-74, Thank you for taking the time to leave a review. We are so happy and appreciative of your positive feedback. We will share this with our team. We look forward to seeing you again soon! Kind regards, The Village Animal Hospital - Caterham Team
27 May 2021
Dear KatieM-74, Thank you for taking the time to leave a review. We are so happy and appreciative of your positive feedback. We will share this with our team. We look forward to seeing you again soon! Kind regards, The Village Animal Hospital - Caterham Team
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Very happy with care received

5
Very pleased with this animal hospital. Gave excellent advise and please with the treatment. Staff really nice and pleasant and very understanding.
19 Nov 2020
Dear AnnD-211, Thank you for taking the time to share your experience with us. We are so happy and appreciative of your 5 star rating! We look forward to seeing you again soon! Kind regards, The Village Animal Hospital - Caterham Team
19 Nov 2020
Dear AnnD-211, Thank you for taking the time to share your experience with us. We are so happy and appreciative of your 5 star rating! We look forward to seeing you again soon! Kind regards, The Village Animal Hospital - Caterham Team
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