The School Outfit

259a High St West, Sunderland, SR1 3DH Directions

   Open today 09:30 - 17:00

Business overview

Little Gems is a baby and schoolwear store. We are a family run business and the largest independent nursery, baby and schoolwear needs in the North East of Engand.


Image 2 of The School Outfit

Products & Services

Baby / Toddler Clothes

Casual Wear

School Uniforms


Smart / Formal Wear

Sport Wear



children's clothes

christening gowns

clothing manufacturers & wholesalers




uniforms & staff wear



They pick phone up then put it straight down how ignorant plenty of other places to spend your money and there are some good customer services courses the staff should attend.
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Once bitten...

Absolutely shocking service, in fact I am still waiting for goods which I paid for over a month ago, so up to now it is zero service and a lot of my time trying to chase it up, getting passed from pillar to post from totally incompetent and disorganised staff/owners. How a business serving the public like this survives I do not know.
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Rude staff with no customer service skills

My original order has not arrived over 2 weeks after placing it. 5 days before term starts I find out they have ordered the wrong size anyway. They have £70 of my money and nothing to show for it. Rude abusive staff who could not care less. AVOID
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Complete joke

I have only selected the 1 star rating as had to put one they don't deserve it at all!!

After 3 attempts of buying a school jumper and each time it not being in stock I was advised to pre order it which I did 3 weeks ago and was told that it will be in store no later than the 1/9/2014, guaranteed. I left store after PAYING for the product being told I will receive a text when it arrives. 3 o'clock yesterday the supposed day of delivery I went through to sunderland to be told it hadn't arrived and they don't know when the delivery was coming in!!! They should never have guaranteed the delivery or asked for payment, after I receive the jumper I will never shop there again. Well done little gems for inspiring me to make my first ever complaint!!!!
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Excellent, Friendly, Helpfull Service

Need I say more and I am more encouraged to shop here as I have just found out that Little Gems is an Independent retailer ran by a local family who actually started on a market stall and I believe in supporting local business, Watch out M & S!!!
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