The Fireplace Warehouse Ltd

215-233 Accrington Rd, Burnley, BB11 5ES Directions

   Open today 09:00 - 17:00

Why Choose Us?

High Quality
Expert Advice
Parking Available

Business overview

With branches throughout the north west and an extensive website, we offer an unbeatable range of stoves, fires and heaters.

Our staff are all highly trained to serve your individual requirements, whether it be in store or online, and we strive to find the correct product for your home.

The two managing directors started the company from humble beginnings, selling plaster fire surrounds, way back in the early nineties, before moving in to industrial units in Burnley, Lancashire. They now own many showrooms around the North West and remain one of the largest sellers of fireplaces, stoves and fires on the internet.

Their flagship showroom in Burnley is state of the art, covering three vast floors. Many of the displays are ‘live’ so our customers can see what they are really buying whilst chilling out with a coffee in our ‘no pressure’ environment. The two MDs still take an active role within the company and can be quite often be seen chatting to customers in the showrooms. ( they also don’t make a bad cup of coffee too! )

Our success is thanks to our ever evolving range, both in store and online, to make sure that the latest products are always available to our customers.

We also have our own, custom built, National Distribution Centre with dedicated warehouse staff and delivery drivers to make sure your new purchase arrives safely and on time. This enables us to serve customers all around the UK, from Cornwall all the way up to the Scottish Highlands.

We offer an in house specialist fitting service from the simplest of gas fire changes to the more complicated new installs of solid fuel and flue systems, and all the installers are carefully regulated by ourselves and either Gas Safe or Hetas. See our list of approved fitters in your area for complete confidence.

Most of all, we strive to make sure that we offer the best value products at the lowest possible prices, so that you can get the best deal around.

Photos

Image 3 of The Fireplace Warehouse Ltd
Image of The Fireplace Warehouse Ltd

Products & Services

fireplace accessories

fireplace surrounds

fires

gas fires

wood burning stoves

electric fires

electric stoves

gas stoves

Reviews

Fab New Fireplace

5
Absolutely love my new fireplace that has been recently fitted. The showroom and staff were lovely and welcoming, the fitters were respectful and professional. I will not hesitate to recommend this company in the future
10 May 2023
Thank you for taking the time to leave us a five star reveiw and we hope you enjoy your new freplace for many years to come. Kind regards The Fireplace Warehouse
10 May 2023
Thank you for taking the time to leave us a five star reveiw and we hope you enjoy your new freplace for many years to come. Kind regards The Fireplace Warehouse
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Never Again

1
Would not recommend or use again.
Raised a complaint within 24 hours of fitting. Various scuffs, pitting, poor surface finish and damage marks.
After having to chase the complaints department several times they eventually sent out an assessor a few weeks later - who agreed and explained what had happened in the manufacturing process and said he would file a report.
Waited another 2 weeks - chased it again only to be told they would remove the fireplace and return my money - but not the money I paid to their fitter (sub contractor but arrived in a Fireplace Warehouse van).
Therefore we’d be left with no fire and £300 out of pocket for fitting.
Really poor service.
10 May 2023
Hi Kieran, We have looked into the comments made in your review, or records show that we inspected the fireplace and forwarded the information to the manufacturers. They explained that the markings are consistant with a natural material and within industry tollerences, they would normally offer a replacement but it would still not meet your expections. We therefore offered to remove the fireplace and offer a refund which was declined. Regards The Fireplace Warehouse
10 May 2023
Hi Kieran, We have looked into the comments made in your review, or records show that we inspected the fireplace and forwarded the information to the manufacturers. They explained that the markings are consistant with a natural material and within industry tollerences, they would normally offer a replacement but it would still not meet your expections. We therefore offered to remove the fireplace and offer a refund which was declined. Regards The Fireplace Warehouse
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5 Star Service

5
We were sceptical after reading the reviews but decided to visit and boy are we glad we did, the showroom is massive compared the the pokey shops we had previously looked at. From the staff in the shop to the fitters nothing was too much trouble. I like most people only leave reveiws when I want to moan or complain but when you get 5 star service it needs to be applauded.
10 May 2023
Hi Simon, Thank you for taking the time to leave us a five star reveiw and we hope you enjoy your new fire for many years to come. Kind regards The Fireplace Warehouse
10 May 2023
Hi Simon, Thank you for taking the time to leave us a five star reveiw and we hope you enjoy your new fire for many years to come. Kind regards The Fireplace Warehouse
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Fireplace warehouse Burnley

1
Very poor service, however very quick to take tour money. I placed an order for a fire place that has arrived and is faulty with a broken glass and the gas engineer has deemed it dangerous. Been. In touch with the Burnley branch and been chasing them for over 8 days and even deny speaking to you saying it’s
The first they heard of. Been told by a gentleman last Friday that the glass will be in the post and today 7 days later nothing. When u ring in I’m told that the lady I need to
Speak to is on lunch and no one returns the calls. My advice is please avoid as not professional at all

However I have had a gentleman contact me today and promised to send me a new gas fire . ITs taken 8 days to get to this stage so fingers crossed I will receive the replacement early next week, so the proofs in the pudding, fingers crossed all goes well
10 May 2023
Thank you for taking the time to leave us a reveiw. I hope that the replacement fire was revcieved in pristine condition. Kind regards The Fireplace Warehouse
10 May 2023
Thank you for taking the time to leave us a reveiw. I hope that the replacement fire was revcieved in pristine condition. Kind regards The Fireplace Warehouse
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Poor experience

1
Unfortunately we have not had the best experience with this company, which has led to our order being cancelled. The whole experience has been very stressful. I would suggest either using another company altogether if you require a full order and installation, or visit the showroom to help you decide what you like and then order online for cheaper elsewhere and find your own installer.

Unfortunately after having a discussion with others we have found they have had a similar experience.
10 May 2023
Thank you for taking the time to leave us a review and we are sorry that the end result was a full refund. Kind regards The Fireplace Warehouse
10 May 2023
Thank you for taking the time to leave us a review and we are sorry that the end result was a full refund. Kind regards The Fireplace Warehouse
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