The Dormy House

27 Walworth Rd, Andover, SP10 5LH Directions

Tel 01264 365808
   Now closed Open today 08:30 - 16:30

Reviews

Worth the wait

5
Very happy with quality, service and price
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Do not buy from The Dormy House unless you are prepared to wait for several months for your order.

2
I ordered a table from The Dormy House 14 weeks ago. The delivery was quoted as 6-8 weeks. As I write this review, it is now 14 weeks since I ordered and the payment made. I still have not got the table. It is supposedly with Vangaroo, their delivery company who have had it for several days and made no delivery yet.
Throughput this long period, Dormy House did not keep me updated unless I contacted them.
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WOULD NEVER RECOMMEND

1
It has taken almost 11 weeks for our TV unit to be delivered. We initially purchased on a 4-6 week delivery time.

As part of the service, your item is assembled for you, so there's no effort required. This is not the case.

The delivery drivers are not provided with instructions on how to assemble. They also don't assemble, apparently we need to source wood glue to secure all in place. DH said that they would instruct us how to assemble the unit. I declined- we were offered a service of assembly. It is a good job we didn't secure everything with wood glue, the media centre was slotted the wrong way round.

The delivery company sends someone over to assemble the unit. When unpacking the shelves I notice paint damage. I email DH to advise and they say that all shelves have a top and reverse, nothing can be done about the paint damage. It isn't until I threaten to contact trading standards that they accept the fault and confirm they will send replacements.

Will never recommend
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Very happy customer

5
I have just received my headboard and curtains. Fantastic quality and amazing service. Highly recommended. Definitely worth a visit.
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Do not use this company. Poor quality expensive items.

1
Do not use this company. They delivered poorly finished goods and an incorrect item and then have refused to deal with me. I waited in excess of two months for the items. I am so upset and wish I had never dealt with them. I would give them no stars if that was an option
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