The Beauty Spa

2 High St, Horbury, Wakefield, WF4 5AA Directions

Tel 01924 265777
   Now closed Open today 09:00 - 19:00

Why Choose Us?

Professional Service
Highest Standards
Relaxing Atmosphere

Business overview

Clarins & Decleor Gold Award Beauty Salon

The Beauty Spa is a professional Beauty Salon in Horbury Village. We are a verified Clarins & Decleor Gold Salon as well as Jessica Stockists.

We run promotional evenings throughout the year, please see our facebook page for all the details.

Photos

Image 3 of The Beauty Spa
Image 2 of The Beauty Spa

Products and services

Massage Treatments

Facial

Aromatherapy

Nail Bar / Manicures

Pedicure

body massage

ear piercing

electrolysis & laser hair removal

facials

hair removal

hot stone therapy

indian head massage

beauty treatments

body wraps

make-up

manicures

microdermabrasion

nail art

nail extensions

pedicures

skincare

threading

waxing

Clarins Wedding Makeup

Prom Makeup

CACI Facials

Universal Contour Wraps

GELeration Manicures

Calgel

Decleor Treatments

Clarins Treatments

dermal filler treatment

makeovers

Reviews

Excellent
5
Jess always does an excellent gel manicure and I can now see my brows!
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Fab Service & Fab Staff!
5
Always a lovely relaxing experience when I visit the salon. All the girls are really cheery and make me feel very relaxed. I love all the colour choices they have for my nails but still manage to choose a similar colour everytime I go :) (ooops!) Would recommend a visit to anyone!
13 Sep 2016
Thankyou for your kind words! :)
13 Sep 2016
Thankyou for your kind words! :)
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Customer Service
1
I have been visiting the Beauty Spa for many years, well before the present owners, though admittedly not often recently. However I did visit not long ago and had treatments totalling £45, so I submitted my loyalty card for stamping (viable for treatments up to £35) but it was refused, because part of the payment was a voucher. “POLICY”!

However I made a further appointment for a manicure. Unfortunately, on the day the beautician was not available through illness so they called me to cancel (fair enough) and the appointment was re-scheduled for two days later. Unfortunately I couldn't attend and when I telephoned to re-schedule I was advised I'd have to pay cancellation costs! “POLICY” – I hadn’t given 24 hours’ notice!

I believe this is poor customer service, given that they cancelled me in the first place! Good customer service would suggest a compromise.


Also why does a voucher have to run out of date, money was paid up front and no doubt earned interest for them, for a few months in this instance? There again “POLICY” comes before customer service.

Given all these considerations I'd suggest being very careful before making any appointments there. I shall not be back, there are plenty of other beauty shops.
13 Sep 2016
Thankyou for your review, I would like to explain our reward system. Our reward card is very simple, for each £35 spent in salon you will receive a reward stamp. The original purchaser of the voucher would have received a loyalty stamp for that £35 spent, therefore stamps are not issued again when the voucher is redeemed. Every business has to have policies in place to run successfully, otherwise it wouldn't be fair from client to client if we did things differently for each person. Vouchers do have an expiry date on, firstly to keep track of them, but also to encourage the client to use it before it gets forgotten about. Expired vouchers are honoured.
13 Sep 2016
Thankyou for your review, I would like to explain our reward system. Our reward card is very simple, for each £35 spent in salon you will receive a reward stamp. The original purchaser of the voucher would have received a loyalty stamp for that £35 spent, therefore stamps are not issued again when the voucher is redeemed. Every business has to have policies in place to run successfully, otherwise it wouldn't be fair from client to client if we did things differently for each person. Vouchers do have an expiry date on, firstly to keep track of them, but also to encourage the client to use it before it gets forgotten about. Expired vouchers are honoured.
Cancel Update
1000 characters limit