The Beauty Spa
2 High St, Horbury, Wakefield, WF4 5AA Directionshttps://www.yell.com/biz/the-beauty-spa-wakefield-1068039/#view=map
Why Choose Us?
Our location
Business overview
Clarins & Decleor Gold Award Beauty Salon
The Beauty Spa is a professional Beauty Salon in Horbury Village. We are a verified Clarins & Decleor Gold Salon as well as Jessica Stockists.
We run promotional evenings throughout the year, please see our facebook page for all the details.
Photos
Products & Services
Massage Treatments
Facial
Aromatherapy
Nail Bar / Manicures
Pedicure
body massage
ear piercing
electrolysis & laser hair removal
facials
hair removal
hot stone therapy
indian head massage
beauty treatments
body wraps
make-up
manicures
microdermabrasion
nail art
nail extensions
pedicures
skincare
threading
waxing
Clarins Wedding Makeup
Prom Makeup
CACI Facials
Universal Contour Wraps
GELeration Manicures
Calgel
Decleor Treatments
Clarins Treatments
dermal filler treatment
makeovers
Reviews
Excellent
5Fab Service & Fab Staff!
5Thankyou for your kind words! :)
Thankyou for your kind words! :)
Customer Service
1However I made a further appointment for a manicure. Unfortunately, on the day the beautician was not available through illness so they called me to cancel (fair enough) and the appointment was re-scheduled for two days later. Unfortunately I couldn't attend and when I telephoned to re-schedule I was advised I'd have to pay cancellation costs! “POLICY” – I hadn’t given 24 hours’ notice!
I believe this is poor customer service, given that they cancelled me in the first place! Good customer service would suggest a compromise.
Also why does a voucher have to run out of date, money was paid up front and no doubt earned interest for them, for a few months in this instance? There again “POLICY” comes before customer service.
Given all these considerations I'd suggest being very careful before making any appointments there. I shall not be back, there are plenty of other beauty shops.
Thankyou for your review, I would like to explain our reward system. Our reward card is very simple, for each £35 spent in salon you will receive a reward stamp. The original purchaser of the voucher would have received a loyalty stamp for that £35 spent, therefore stamps are not issued again when the voucher is redeemed. Every business has to have policies in place to run successfully, otherwise it wouldn't be fair from client to client if we did things differently for each person. Vouchers do have an expiry date on, firstly to keep track of them, but also to encourage the client to use it before it gets forgotten about. Expired vouchers are honoured.
Thankyou for your review, I would like to explain our reward system. Our reward card is very simple, for each £35 spent in salon you will receive a reward stamp. The original purchaser of the voucher would have received a loyalty stamp for that £35 spent, therefore stamps are not issued again when the voucher is redeemed. Every business has to have policies in place to run successfully, otherwise it wouldn't be fair from client to client if we did things differently for each person. Vouchers do have an expiry date on, firstly to keep track of them, but also to encourage the client to use it before it gets forgotten about. Expired vouchers are honoured.