Tapi Carpets & Floors Nursling

Unit 4, Retail Park Franconia Drive, Nursling, Southampton, SO16 0YW Directions

   Open today 09:00 - 18:00

Business overview

Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. Our Nursling Store is light and airy, uncluttered and rich in sensory delights. Home consultations available.

Photos

Image 2 of Tapi Carpets & Floors Nursling

Products & Services

Carpet Fitters

Carpets

Rugs

Carpet Retail Shop

Flooring Shop

Flooring contractor

Home improvement shop

Wood floor installation service

Wood and laminate flooring supplier

Carpet Whipping

Reviews

Warranty not worth it, avoid Tapi

1
Tapi warranty not worth the paper printed. We bought laminate from them three years ago with High UV resistance. Started fading after 2 years. Went through 6 months of trying to get it resolved to be offered to purchase more laminate at cost price to replace, that’s at our cost plus a fitter cost. Independent Ombudsman concluded it was a localised issue (sun) which we knew and said they would advise Tapi to be more careful about the use of UV resistance. In no way helps us. Complained on Facebook and Tapi just removed the comments. Shocking behaviour and will never shop there again. Would advise everyone to avoid.
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Warranty not worth the paper it's printed on Please think carefully before purchasing from Tapi.

1
Please think carefully before purchasing from Tapi, 15 year warranty isn’t worth the paper it’s printed on.

We installed Laminate with high UV resistance 3 years ago from Tapi and after 2 years noticed fading by the back doors. Took three months to get a final response from Tapi who concluded it was a localised issue, which we’d already told them. Tapi didn't offer to repair or replace, Tapi said it was because of the sun. The local manager offered for us to buy more at cost price, nothing to do with Tapi central. No solution was offered.

Yes high UV resistance doesn’t mean it’s UV proof but should last longer than 2 years.

Been blocked from their facebook page and twitter for raising this issue.

Gutted
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Rude Staff and Rats. Nursling.

1
So what I thought would be a nice sunny day looking for new carpets turned in to a nightmare trip for me and company at your Tapis Carpet Store in Nursling. As soon as we walked in, It was a like a hawk who had their eyes on a sparrow hawk, we couldn't get in the door before they approached us. We was asked if they could help, and we said nicely we are just looking, but the staff didn't understand this and kept and on and on, and wouldn't leave us alone to look on our own. When we said can we please just look, the tone of voice was rude towards us and horrible eye rolling which I find a disgusting. When we did ask a question we was ignored 2 times due to start Gossiping and when we asked for the 3rd time, it was that tone of voice and eye rolling again. The final straw was when we saw 2 rats running around the building in open space, it was horrific and we left the premises. Tapi you should be ashamed of yourselfs.
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unprofessional

1
Unprofessional outfit. I Paid £1,300 for carpet and told 3 men would arrive to fit it. On the day of fitting only 1 person turned up and said he had to leave by 12.00 to take his motor bike test. The whole job was rushed and the carpet was badly fitted. I went to the store to complain and was given a load of excuses by Drew (Sales Man). They had to send people back twice to relay parts of my stair carpet and my landing as it was all cut short. I later found out the original fitter was sacked because of numerous complaints about his carpet fitting. I still have issues with the fitting of the carpet and will be returning to the store for them to put things right.
I would urge anyone from purchasing from this outfit and go elsewhere even if it does cos a bit more money.
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Appalling customer service

1
Appalling customer service - no concern over anything except their money - no return call despite promise of one - still no flooring yet they have my money. I urge people to stay away.
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