Sytner Group Mercedes Benz Ltd

I was interested in buying a used vehicle and contacted the dealership online as was not local, they responded the next day via a gentleman named Rusty. He was very helpful and proactive and i ended up trading in my current vehicle which i was planning to sell separately. I had expected it to take more time and be a bit more painful from previous dealing, but specifically thanks to Rusty it was done and dusted in a few days, he is a credit to the dealership.

Awful people to deal with. Purchased a car with serious faults and noblody is interested. I have called three times now and not one person has returned my calls. Car is completley misdescribed and zero customer service!!! Avoid!!!

Awful experience, customer service was shocking & can never actually sort the problem I had with my Mercedes, what was an "update" turned into a faulty part which the part was never ordered. Never got a phone call reference updates always had contact them, in total taking my car in 4 times when the problem was sorted within 10 minutes at Cardiff. Recommend Cardiff Mercedes in future, worth the extra travel to not have the problems.

Excellent customer service. I purchased a new car, and the process was very efficient.
Jamie Duncan was exceptionally professional and good humoured throughout the car buying process, and even delivered my lovely new car to my door.
Excellent experience and a very happy customer.

I have just completed an extraordinarily seamless process of purchasing a brand new car from the superb Laura Older and Patrick Ford. They were efficient, knowledgeable and reliable, absolute professionals both of them. If you are in the market for a new car then contact Laura, I live over a 100 miles from their dealership and throughout it felt like they were only next door. Nothing was too difficult or a burden for them, absolutely fantastic. Thank you both and in particular Laura for going that extra mile, or 100..........