Sussex Uniforms

The 2021 Dorothy Stringer sweatshirts are very poor quality. They are 50% cotton only and bobble up on the first wear. I returned one to the shop in Hove where I was accused of 1) Washing it in too high a temperature and 2) Ironing it at too high a temperature. The sweatshirt had only been washed twice at 30degrees and I haven't ironed since 1999. I was told "I will exchange it on this occasion". Unfortunately the replacement is of just the same poor standard. After having no response from my email with regards to the poor appearance and feel of the 'new' replacement, I called them to be told, "We haven't had any other complaints...this can happen with friction". This is an admission that the item of clothing is not fit for purpose. If an item of clothing touches something and it immediately degrades, how is a child supposed to feel proud to be in a uniform?

I've been waiting three weeks for my order, plus many items are not in stock. The 'notify me when in stock' doesn't appear to work, as having entered my email to be notified, I then saw the item I needed was back in stock, but I had not been notified (I know of other parents who have also experienced this). I really resent that this is the only shop we can buy logo uniform from in Sussex, and they are seemingly inefficient. I feel I've paid quite a bit of money for really unimpressive service, and multiple postage charges because of having to buy items at different times due to stock shortages. If I could shop for uniform elsewhere, I certainly would.

My daughter has changed school and I managed to order all items online for her new school, when I realised there was an understandable 5 working day period for delivery due to personalised embroidery. Well, I called Sussex Uniforms and Alice worked her magic, and helped speed up the order. Just received an email saying it’s already been dispatched! Phenomenal and life saving as new school start date is Wednesday! Highly recommended!!, So grateful.

My son and I went to Sussex Uniforms in Haywards Heath. Asked the older woman (long brow hair) behind the counter with regards to the sizes on their website which are in inches. I said I didn't really understand inches and if possible that they could add an age for easier understanding. She told me to get a tape measure and measure my son's chest.
I find her attitude and comment rather rude when I was just asking for her to explain one simple thing. Sussex Uniforms, please speak with her as she has no right to treat a customer like that in front of other customers. Next time I will buy a tape measure and measure my children's chest, place an order online so that I won't have to deal with her.

Just been into the uniform shop in Hayward’s Heath and they where so helpful and very keen and kind to assist.pleasesure shopping there and a great experience.