Stratstone Land Rover, Mayfair

New & used Land Rovers in London

18 Berkeley St, Mayfair, London, W1J 8DX Directions

   Now closed Open Saturday 09:00 - 18:00

Business overview

Land Rover New and Approved Used Sales, Servicing, Parts and Accessories from the UK’s Leading Luxury Automotive Retailer.

Official Land Rover in Mayfair. Located on Berkeley Street. Find your next car at Land Rover Mayfair, where you can discover great deals on new Land Rover or Range Rover, nearly-new cars, and used cars. Arrange a test drive from the Land Rover range, the Land Rover, Defender, Discovery Sport and Discovery. The Range Rover Evoque, Velar, Range Rover and Range Rover Sport. Introducing the electric and hybrid range the Defender electric hybrid, Discovery Sport electric hybrid, Evoque electric hybrid, Range Rover Velar electric hybrid and Range Rover electric hybrid. With a choice of over 10,000 cars available on our website. If you find a better deal elsewhere on the same car, we'll refund the difference. We also offer a 7-day money-back guarantee, if you don't love the car we'll give your money back. You can buy your next used car online, arrange your finance from home. With Click & Collect and home delivery options available. Looking to sell your car?

Photos

Outside Land Rover Mayfair
Outside Land Rover Mayfair
Outside Land Rover Mayfair
Inside Land Rover Mayfair
Inside Land Rover Mayfair
Inside Land Rover Mayfair
Inside Land Rover Mayfair
Inside Land Rover Mayfair
Inside Land Rover Mayfair
Inside Land Rover Mayfair
Inside Land Rover Mayfair

Products & Services

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Car accessories

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Reviews

Avoid and use another Land Rover Dealership

1
Would not recommend this company in my opinion for the following:

1. They took a deposit and claimed they had placed my order for my new car
2. The car never materialised after chasing and then told there was an issue with the order after 3 months of having my money and me thinking the order was placed and the car was on its way.
3. But after calling and finding out about the issue I was told to get my car I would have to wait another couple of months
4. Asked for their complaints procedure 3 Times in writing - Never Materialised
5. I finally demanded my deposit back and compensation, got my money then they went quiet and nothing happened
6. Wrote a complaint to a manager within Stratstone and now months later nothing. Not even an acknowledgement

I WOULD NOT RECOMMEND UNLESS YOU WANT POOR CUSTOMER SERVICE, POOR COMMUNICATION AND TO NOT GET A CAR FOR MONTHS AND MONTHS.
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Disappointingly poor

2
The deal was good from their website, but the customer service is critically substandard. The level of contact and handover process left my wife in tears of frustration when the wrong car was delivered (now the right car) and when we detailed the issues with our brand new 2019 RR Velar the sales person James Charnley ignored the emails that we had sent to him. Quick to register the car for the March numbers but nothing short of offensive with regards to dealing with multiple panel rattles and squeaks
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Disappointing experience

2
Very disappointing experience with Statstone LR Mayfair dealership. I have recently bought an approved used Range Rover from them. The car was delivered dirty inside and outside (even though they took 10 days 'to prepare the car'); second set of car keys is missing; the car remains registered to the previous owner in Land Rover system even though the dealership confirmed they have moved the registration under my name (which means I cannot use any of the remote app features). To top it off, sales person stopped returning my calls and emails once I have transferred the money for the car. Cannot recommend this dealership to others.
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