Stone Butterfly Interiors
Unit 14 Queniborough Ind Est, Melton Rd, Queniborough, Leicester, LE7 3FP Directionshttps://www.yell.com/biz/stone-butterfly-interiors-leicester-8032947/#view=map
Modern Living For Modern People!
Welcome to StoneButterfly
StoneButterfly is a UK based family run company offering the highest quality modern and classic furniture at the lowest prices. Because we import directly we can pass the benefits on to you, the customer. We guarantee you wont find lower prices anywhere else. Visit our shop and see for yourself.
Products & Services
dining room furniture
kitchen furniture suppliers
leather dining chairs
table lamps / lighting
2 year warranty
free UK delivery
charles & ray eames
DO NOT BUY FROM THIS COMPANY1
- trapped into paying to return damaged products - they accept no responsibility to cover shipping costs
- product was sent across multiple large boxes all of which had to be covered by me when returning. When I asked why they sent them in multiple boxes they just said “it’s not our responsibility to send them in one box”
- customer services man didn’t know his managers surname when asked
- constantly hung up on / not answered
- the 2 directors conveniently “tested positive for Covid” the morning we had supposedly had a call set up
- customer services rep literally said to us a few days later that the directors were working but “DID NOT WANT TO SPEAK TO US”
- they leave themselves fake reviews on trust pilot - short, 1 sentence reviews on the same date e.g. 23/03/22
- when I asked what the difference was between SB paying to collect the return vs paying to send new chairs (their only suggested remedy), the guy laughed & said “yeah, not sure”
They promise a 3-5 day delivery. It's been almost a month and I still don't have a tracking number or confirmation it's been dispatched. The products were adverstised as in stock and were desperately needed.
Their responses are slow and uninformative. It sounds like their own staff don't know what is happening.