Stan's Pals Pet Deli

2 Midland Rd, Swadlincote, DE11 0AG Directions

Tel 01283 210329
   Now closed Open Tuesday 09:00 - 17:00

Business overview

Pet shop, grooming salon, canine dental clinic, dog walking and training. Animal experiences where you can meet our reptiles.

Photos

Image of Stan's Pals Pet Deli

Reviews

Chester the King Charles

5
Absolutely brilliant service from start to finish, my King Charles is a difficult dog, but they dealt with him brilliantly, have absolutely no complaints what so ever, and the only complaint Chester as he is clean and lovely, and he hates it
15 Oct 2021
Thanks Sue it is always lovely to get a good review. It makes all the hard work worth it.
15 Oct 2021
Thanks Sue it is always lovely to get a good review. It makes all the hard work worth it.
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Awful customer service

1
I called in to see if they sold reptile food like morio worms, crickets and locusts.

I saw they had some morio worms but I wasn't going to be ripped they had the audacity to try to charge me £2.90 for 1 container of them everywhere else only charge £2.
I asked if they could reduce the price if I bought several of them. They completely ignored me kepted waiting then I ran out of patience .
What customer service I had was very poor and so slow I left the shop in annoying mood.

Very disappointed as a potential new customer.

Avoid this place if I was you
19 Aug 2021
Hi Jason - if you take a look at our google reviews you will know this is not most people's experience of our shop. If you could give me a ring I would appreciate hearing more about your visit. Our customer service levels are usually very high and we get lots of comments about this so I want to find out what has gone wrong. The price of our morio worms is indeed £2.90 a pack and these have a very low margin, we will look out for other suppliers to see if we can reduce the price but currently we would not be able to go any lower as we are not really making anything on them. Perhaps the packs are a different size or the other place you have seen them cheaper perhaps is able to buy with better terms for these.
19 Aug 2021
Hi Jason - if you take a look at our google reviews you will know this is not most people's experience of our shop. If you could give me a ring I would appreciate hearing more about your visit. Our customer service levels are usually very high and we get lots of comments about this so I want to find out what has gone wrong. The price of our morio worms is indeed £2.90 a pack and these have a very low margin, we will look out for other suppliers to see if we can reduce the price but currently we would not be able to go any lower as we are not really making anything on them. Perhaps the packs are a different size or the other place you have seen them cheaper perhaps is able to buy with better terms for these.
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Awful service and customer care.

1
We took our 2 Golden Retrievers here before Christmas to be washed and groomed. When they came back we were horrified, in all the years our dogs had been to various grooming parlours they had never returned looking as terrible as they did from this place. Their fur had been shorn down to the skin with bald patches and tufts of fur sticking out, they looked like badly shorn sheep. We have owned and bred Retrievers for many years and have a lot of friends involved with dogs and they were disgusted with the poor state that our dogs returned in. We even showed them to another groomer that we usually use (she couldn't do them at the time as she was ill) and she was shocked at their condition. We complained to the owner and she said that she would conduct an investigation into what had happened and she came back to us stating that they never left the salon like that and basically said that we must have done this ourselves. Absolutely disgusting response from a very incompetent business.
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