Specsavers
Unit 8, 7 Kings Square, Sandwell Shopping Centre, West Bromwich, West Midlands, B70 7NW Directionshttps://www.yell.com/biz/specsavers-west-bromwich-901372936/#view=map
Our location
Business overview
2 FOR 1 GLASSES FROM 69 POUNDS
Opening Hours
Monday - 08:45 - 17:30
Tuesday - 08:45 - 17:30
Wednesday - 08:45 - 17:30
Thursday - 08:45 - 17:30
Friday - 08:45 - 17:30
Saturday - 08:45 - 17:30
Sunday - 10:00 - 16:00
Products & Services
Find a store
Glasses
Book an appointment
2 for 1 Glasses
Contact Lenses
Womens Glasses
Mens Glasses
Special offers
Reviews
25 Jul 2024
They could not get my prescription to suit my eye sight.
1
Have been to Park St Specsavers for many years with no complaints.
Then i developed wet macula and had injections for it. ( New Cross Hospital )
My eyes improved and i went to Specsavers for an eye test and glasses.
The glasses were blurry, and i informed them of this .
They said my eyes needed to acclimatize .
I gave them a week still the same , no improvement.
I went back had another eye test they came back with the same prescription as before.
I spoke to a manager and she said they could not do any more for me, no sympathy whatsoever and
Then she said they will only get worse .
That's not what New Cross have told me .
They would not give me a refund for the glasses , after which i told i her would not be coming to Specsavers in the future .
Then i developed wet macula and had injections for it. ( New Cross Hospital )
My eyes improved and i went to Specsavers for an eye test and glasses.
The glasses were blurry, and i informed them of this .
They said my eyes needed to acclimatize .
I gave them a week still the same , no improvement.
I went back had another eye test they came back with the same prescription as before.
I spoke to a manager and she said they could not do any more for me, no sympathy whatsoever and
Then she said they will only get worse .
That's not what New Cross have told me .
They would not give me a refund for the glasses , after which i told i her would not be coming to Specsavers in the future .
01 Feb 2023
Don’t bother
1
I started of 2 years ago on the direct debit scheme for coloured contact lenses. I was told every 3 months £52.50 would come out of my account and every 6 months I would get 6 months worth of contact lenses and solution to my address. That’s a load of rubbish. Yes you take the money out but not once have my contact lenses come to my address on time and every 6 months I am having to go to the branch as the phones never seem to get answered and have to place my order!! I don’t have time to go in an order my contact lenses and pay for parking on top of that why I am on the direct debit scheme. I was told once it wouldn’t happen again but it happens every 6 months. Now in June 22 the direct debit changed to monthly and get my contact lenses every 3 months without me knowing. I went into the store once again as I didn’t receive my contact lenses AGAIN and money was being taken out of my account. The branch never answer their calls! Was meant to get a refund and still hasn’t happened
07 Jun 2022
Worst Specsavers in the country.
1
Botched my prescription multiple times.
Specsavers refused to give me a refund of my NHS voucher and offered to make a final fourth pair, considering they couldn't even get it right three times I had to pay £140 at Vision Express to get a wearable pair of glasses.
Specsavers is a terrible company and i'll never go back. Absolute scrubs that don't care about you, as they want to SELL, SELL, SELL all the expensive frames and lens slimming addon's.
To top it off, all the complaints forms go straight to the manager, which means if he doesn't give a toss he'll delete them and you'll get nowhere.
Remember, NO REFUNDS.
Specsavers refused to give me a refund of my NHS voucher and offered to make a final fourth pair, considering they couldn't even get it right three times I had to pay £140 at Vision Express to get a wearable pair of glasses.
Specsavers is a terrible company and i'll never go back. Absolute scrubs that don't care about you, as they want to SELL, SELL, SELL all the expensive frames and lens slimming addon's.
To top it off, all the complaints forms go straight to the manager, which means if he doesn't give a toss he'll delete them and you'll get nowhere.
Remember, NO REFUNDS.
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