Specialized Concept Store
Put your passion into motion
96 Springfield Rd, Chelmsford, CM2 6JZ Directionshttps://www.yell.com/biz/specialized-concept-store-chelmsford-7874172/#view=map
Closed today
Why Choose Us?
Wide Range
Years of Experience
Family Owned
Our location
Business overview
It is with regret that Specialized Concept Store Chelmsford is now permanently closed.
We are here for you. Use our knowledge to get the most out of the hobby you love. Join us for an amazing shopping experience in our 5000 Sq Ft showroom, which shows off the entire Specialized range! Our expert workshop can service any make and model of bike to the highest of standards. We can Integrate your bike perfectly with your body to increase comfort and efficiency in our state of the art Retül Fit suite with our highly qualified Retül Fit trained staff. Experience One of the largest women's bicycle & equipment departments in the UK and deal with our very knowledgeable employees. We also have the largest S-Works wall in Europe!
Products & Services
Bicycle Accessories
Bicycle Parts
Bicycle Wheels
Children's Bicycles
Electric Bicycles
Hybrid Bicycles
Mountain Bicycles
Racing Bicycles
Reviews
10 Aug 2024
Avoid
1
*** A WARNING TO ALL BIKE COMMUTERS***
Do not buy any bike from this terrible retailer. I purchased a gravel bike from these despicable clowns and regretted it from the first few miles. I specifically stated that the bike was going to be used daily & ridden hard. Day 1, the cassette started rattling. I got it tightened. Day 2, same again
I did get a refund as requested but with a rather grubby & cheeky cleaning charge deduction. The cheek. " it's been ridden ".... well of course it has you awful person!
If you insist on a Specialized bike, buy direct online and not via these awful people. The terms and conditions are more favorable than a distributor apparently
They even had the front to insist that the bike wasn't faulty when it had gone through their workshop to get it bike tight
AWFUL AWFUL AWFUL
AVOID
Do not buy any bike from this terrible retailer. I purchased a gravel bike from these despicable clowns and regretted it from the first few miles. I specifically stated that the bike was going to be used daily & ridden hard. Day 1, the cassette started rattling. I got it tightened. Day 2, same again
I did get a refund as requested but with a rather grubby & cheeky cleaning charge deduction. The cheek. " it's been ridden ".... well of course it has you awful person!
If you insist on a Specialized bike, buy direct online and not via these awful people. The terms and conditions are more favorable than a distributor apparently
They even had the front to insist that the bike wasn't faulty when it had gone through their workshop to get it bike tight
AWFUL AWFUL AWFUL
AVOID
Business Response
19 Nov 2024
Hi Mike, Thank you for the review, we have gone above and beyond in this case so that you could receive the immediate refund you were looking for. After consulting with the store, they have said you initially went to another bike shop and had to have the cassette tightened in the first instance (not giving us the right to look at a fix, or a receipt for these works) then you brought the bike to us after you believed it had happened again. We inspected the bike and confirmed there were no issues with it and that it was working as expected. We had two of our mechanics take a look at this, with no faults found. Our customers safety is paramount, so any issues are raised correctly under warranty. From this, under the standard consumer rights, you had no right to a refund, but we wanted to ensure you were happy with the purchase. As a gesture of good will, we agreed to take the bike back with a small fee for cleaning. We are sorry you don't feel the same.
Hi Mike, Thank you for the review, we have gone above and beyond in this case so that you could receive the immediate refund you were looking for. After consulting with the store, they have said you initially went to another bike shop and had to have the cassette tightened in the first instance (not giving us the right to look at a fix, or a receipt for these works) then you brought the bike to us after you believed it had happened again. We inspected the bike and confirmed there were no issues with it and that it was working as expected. We had two of our mechanics take a look at this, with no faults found. Our customers safety is paramount, so any issues are raised correctly under warranty. From this, under the standard consumer rights, you had no right to a refund, but we wanted to ensure you were happy with the purchase. As a gesture of good will, we agreed to take the bike back with a small fee for cleaning. We are sorry you don't feel the same.
05 Mar 2023
Don’t judge a book by its cover
1
Big mistake-huge!
I went to the Chelmsford branch all ready to spend money on a bike but the sales team were just poor. Think they took one look at me and thought I was wasting their time. They did however want to sell me a £250 bike fit. Luckily they advised me of another shop to visit where I bought the bike instantly.
Speaking to another bike friend today and she had the same response was in the shop 5 mins and none even bothered to attend to her so she left.
I went to the Chelmsford branch all ready to spend money on a bike but the sales team were just poor. Think they took one look at me and thought I was wasting their time. They did however want to sell me a £250 bike fit. Luckily they advised me of another shop to visit where I bought the bike instantly.
Speaking to another bike friend today and she had the same response was in the shop 5 mins and none even bothered to attend to her so she left.
18 Mar 2021
Very poor customer experience : bike paint chipped and rude staff
1
Highly disappointing experience. For a store that carries the Specialized brand name I expected much higher standards.
The mechanic has never been in touch with me over the phone.
The service took more than a week and I paid 196£ (including 110 of labour).
The cassette has been swapped for Shimano (originally was Sunrace) the original one had been thrown away.
I had asked for caps to be fitted in the mounting holes at the back. When I picked up the bike, some ugly Allen socket screws had been fitted in the holes and tightened to the point of chipping up the paint around the hole! I was thinking about covering the holes to prevent any damage to the inside of my frame.
When dropping the bike or picking it up, i was left with impression that the staff wasn’t welcoming or friendly at all and clearly not enthusiastic about their job.
I am still left with the impression that I have paid 110£ for someone to chip the paint of my bike.
Don't be fooled by the logo on the store front.
The mechanic has never been in touch with me over the phone.
The service took more than a week and I paid 196£ (including 110 of labour).
The cassette has been swapped for Shimano (originally was Sunrace) the original one had been thrown away.
I had asked for caps to be fitted in the mounting holes at the back. When I picked up the bike, some ugly Allen socket screws had been fitted in the holes and tightened to the point of chipping up the paint around the hole! I was thinking about covering the holes to prevent any damage to the inside of my frame.
When dropping the bike or picking it up, i was left with impression that the staff wasn’t welcoming or friendly at all and clearly not enthusiastic about their job.
I am still left with the impression that I have paid 110£ for someone to chip the paint of my bike.
Don't be fooled by the logo on the store front.
04 Feb 2017
Abyssmal customer service
2
I went into this shop to purchase some tools and was given bad advice resulting in my purchasing the incorrect parts which the store then refused to exchange, I was not even expecting a refund. Despicable customer service and has cost them my further custom.
Ps I recommend in future before annoying a customer you use a little more observation, judge me not on my jeans and t-shirt, it is the weekend, maybe notice the £4K Omega watch
Ps I recommend in future before annoying a customer you use a little more observation, judge me not on my jeans and t-shirt, it is the weekend, maybe notice the £4K Omega watch
10 Jan 2015
What an amazing shop and staff
5
To be honest, I went in with a view to trying on some high level shoes, then searching to find them cheaper. However, I found the welcome into the shop very warm. The service from the staff extremely helpful in well spoken English and very smart appearance. I was served by Tom, who explained everything about the S Works shoe and the comparison in the levels below. During serving us, his passion for cycling and the Specialized brand shon through. In my opinion he is a credit to the store. In fact he was so patient, so attentive, and went out of his way to advise and help myself and my girlfriend, that I decided not to look anywhere else for my shoes even though I knew I could get them slightly cheaper in my local specialized store, I gave the Concept Store my business and very happily so too.
I am now the proud owner of a gorgeous pair of S Works shoes with a correct BG in sole too.
I am not easily impressed with shops and staff of shops, BUT this visit was impressive.
Highly recommended. Will definitely be making the journey from Hertfordshire to Chelmsford again soon.
I am now the proud owner of a gorgeous pair of S Works shoes with a correct BG in sole too.
I am not easily impressed with shops and staff of shops, BUT this visit was impressive.
Highly recommended. Will definitely be making the journey from Hertfordshire to Chelmsford again soon.
Hi Mike, Thank you for the review, we have gone above and beyond in this case so that you could receive the immediate refund you were looking for. After consulting with the store, they have said you initially went to another bike shop and had to have the cassette tightened in the first instance (not giving us the right to look at a fix, or a receipt for these works) then you brought the bike to us after you believed it had happened again. We inspected the bike and confirmed there were no issues with it and that it was working as expected. We had two of our mechanics take a look at this, with no faults found. Our customers safety is paramount, so any issues are raised correctly under warranty. From this, under the standard consumer rights, you had no right to a refund, but we wanted to ensure you were happy with the purchase. As a gesture of good will, we agreed to take the bike back with a small fee for cleaning. We are sorry you don't feel the same.