Smyths Toys

12 Team Valley Shopping Park Dukesway, Team Valley Trading Estate, Gateshead, NE11 0BD Directions

   Open today 09:00 - 20:00

Business overview

Smyths specializes in children's entertainment products, offering toys for all ages as well as bikes and video games.


Avoid this store!

Avoid at all costs! Reading other customers reviews online there seems to be a pattern emmerging. Horrendous store management and customer service. I bought the Bentley trike for my daughter which turned out to be faulty. I was interrogated in store on a busy Saturday afternoon which was absolutely embarrassing. The store manager insinuated that I was to blame! I made a complaint about the store manager and the store manager apparently had the final decision on the issue, which clearly was in their favour. I will be seeking advice from an external organisation on the matter. Based on this experience I would not shop again at this store.
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Nobody answers the phone.............I need to ask for an extension to the 2 day collection deadline

i ordered a toy online and gave my credit card details for payment. I selected this location for collection, ordering was very straightforward. i received a text advising me the item was ready for collection and i had 2 days to collect it. However something cropped up that made it impossible for me to collect on the 2 day and I have been trying to phone them on and off for the past hour.... this is my 6th attempt and I have been hanging on for nearly 8 minutes.... nobody is picking up and each time it just cuts out saying 'sorry there is no reply' What sort of a business is this ? Goodness knows what they will be like nearer to Christmas........ Wish I'd gone on Amazon now !
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