Smyths Toys

12 Team Valley Shopping Park Dukesway, Team Valley Trading Estate, Gateshead, NE11 0BD Directions

Tel 0333 344 1157
   Now closed Open Thursday 09:00 - 20:00

Business overview

Smyths specializes in children's entertainment products, offering toys for all ages as well as bikes and video games.

Reviews

Avoid this store!

1
Avoid at all costs! Reading other customers reviews online there seems to be a pattern emmerging. Horrendous store management and customer service. I bought the Bentley trike for my daughter which turned out to be faulty. I was interrogated in store on a busy Saturday afternoon which was absolutely embarrassing. The store manager insinuated that I was to blame! I made a complaint about the store manager and the store manager apparently had the final decision on the issue, which clearly was in their favour. I will be seeking advice from an external organisation on the matter. Based on this experience I would not shop again at this store.
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Nobody answers the phone.............I need to ask for an extension to the 2 day collection deadline

2
i ordered a toy online and gave my credit card details for payment. I selected this location for collection, ordering was very straightforward. i received a text advising me the item was ready for collection and i had 2 days to collect it. However something cropped up that made it impossible for me to collect on the 2 day and I have been trying to phone them on and off for the past hour.... this is my 6th attempt and I have been hanging on for nearly 8 minutes.... nobody is picking up and each time it just cuts out saying 'sorry there is no reply' What sort of a business is this ? Goodness knows what they will be like nearer to Christmas........ Wish I'd gone on Amazon now !
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