Shepherds Bush Housing Association

Mulliner House Flanders Rd, London, W4 1NN Directions

Tel 020 8996 4200

Reviews

The review, which falls below zero standards

1
If I could give zero or below zero points, I would. The most incompetent housing association, which does not deal with the issues in a timely manner, often provides misleading answers and constantly postpones even urgent matters by sending holding letters. We have been having issues with the main entry door for a decade. The door was replaced in June 2019 and converted to a magnetic door in July 2020, however our endless problems with the door have not ended. The door is not in working since 5.01.21. Obviously, it is a serious safety and security hazard. Also our lift is constantly in disrepair. It is not working since 13th January 2021. It causes lots of inconvenience for elderly, residents with young children and with mobility issues.
Apart from the above-mentioned issues there are many more, e.g. service charges and gas works.
It is time to act. I would urge everyone having problems with Shepherd’s Bush Housing Association to raise a formal complaint and contact a local MP.
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Rubbish landlords

1
Worst landlords ever is what these people are, money oriented and dont like fixing issues with the flats had the same problems for 4 years since i moved in mold, damp, and silicon sealant coming away from every window, on top of that they are a bunch of liars aswell been told numerous times its going to be sorted and still hasn't been have
mold and wood rot happening in the property and have a athematic 3 year old a autistic 5 year old and a 14 week old child and the issues are not that important to sort
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Job well done -swiftly -cleaned up after is work-polite -happy tenant

5
Hello I had a repair done on my front door today 23nov 2020 the carpenters came is name is kyzysztof pictceh he was was lovely and polite clean he Done a brilliant job with the door now I feel 100% happy and safe inside my home he worked swiftly very good service thank you kyzysztof and thank you Shepherd’s Bush repair service
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A THREAT TO ONE'S SANITY!

1
Not for the first time the lower ground floor of our Victorian house was flooded from the adjoining block of flats which is managed by Shepherds Bush Housing Association (SBHA). As with the previous incidents, it was left to the house to arrange the renovation costs of £54,000 since SBHA did not offer any financial recompense for the damage, loss of time and huge inconvenience to those affected

As SBHA won't replace the defective sewage pipes to prevent more floods I appealed to them to at least install an inexpensive flood warning device in the manhole for their block. They declined to do so. I have written emails to different staff members, including the CEO of Shepherds Bush Housing Group Matt Campion, and Complaints Coordinator Martin Horne, but may be forgiven for believing I have been fobbed off like never before!

The only option I feel there is left is to contact Andy Slaughter, MP for Hammersmith and Fulham, and to also lodge a complaint with The Charity Commission.
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