Go to tool station next door
Disgusting customer service, female “supervisor” (older women, very slim build, grey hair, stunk of smoke/fags poor personal hygiene for a customer service roll) making a simple return hard work when it didn’t need to be. I had my receipt, item was faulty and within warranty so I was within my rights to get my money back as it was only 5 months old. I then wanted to buy a new item and she was trying to sell it to me as an exchange therefore making my warranty 6 months less, I could see what she was doing and told her I was within my rights to make a brand new purchase. She hated that I was defending my money and questioning what she was doing. She was rolling her eyes, huffing, talking to me rudely! I called screwfix head office who confirmed I was within my rights and agreed the supervisor as being “abit over the top” Bad choice of staff in this Stourbridge branch. Service was that bad it made me literally walk next door to tool station to buy everything I needed in there instead.