Screwfix

Visit our DIY and Trade Store!

Block C Unit 4, The Stourbridge Estate, Stourbridge, DY8 1JN Directions

Tel 0333 011 2112
   Now closed Open Wednesday 07:00 - 20:00

Business overview

Electrical, Plumbing, Building Supplies & More. Thousands of products at trade prices, with free delivery and click & collect available 7 days a week.

Reviews

POOR customer service

1
This was a while ago but had torrid time waiting during lockdown , then after about 15-20mins of waiting serving everyone except my order she then asks me what my order number was I really wanted to walk out there but needed the part proceeded to wait another 10mins
Total 30mins for a pickup order !
I now shop at tool-station round the corner
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Go to tool station next door

1
Disgusting customer service, female “supervisor” (older women, very slim build, grey hair, stunk of smoke/fags poor personal hygiene for a customer service roll) making a simple return hard work when it didn’t need to be. I had my receipt, item was faulty and within warranty so I was within my rights to get my money back as it was only 5 months old. I then wanted to buy a new item and she was trying to sell it to me as an exchange therefore making my warranty 6 months less, I could see what she was doing and told her I was within my rights to make a brand new purchase. She hated that I was defending my money and questioning what she was doing. She was rolling her eyes, huffing, talking to me rudely! I called screwfix head office who confirmed I was within my rights and agreed the supervisor as being “abit over the top” Bad choice of staff in this Stourbridge branch. Service was that bad it made me literally walk next door to tool station to buy everything I needed in there instead.
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Cant fault

5
Helpful staff and had the goods i needed. 5/5.
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