After a long trip out, the item was not in stock so ordered for next day. I quickly found the item was in stock at machinemart up the road, so decided to cancel the order and get my money back. Nice and easy? No chance. Refund refused because computer says 'no'. 'Call head office and they will also say the same' i was told. So I did, and they sorted it out for me and told me to go back in store for my refund. I was polite and humble, only to be talked down to (by a lad with an arrogant attitude) like i'm someone who has caused nothing but trouble and upset the staff. I got served by two people who treated me like poo . However, thumbs up to head office who resolved my issue of a simple order cancellation, and I'm sure this was an isolated issue, and will not judge all screwfix stores by this experience.