Saturn Magic
Now closed
Open Friday
10:00 - 16:00
Reviews
11 Mar 2021
19 Feb 2021
So Fast It Must Be Magic
5
Ordered at 3.50pm yesterday, despatched immediately and arrived the next day. Perfect!
19 Feb 2021
Brilliant after sales service
5
I have no compunction about criticising poor performance but in the case of Saturn Magic I have nothing but praise. I look for two things when dealing with magic shops - value for money and of equal importance good after sales service. The former is a given but who needs to walk into a shop when responses to emails are handled so well, even to the point of a personal phone call out of business hours? (as has been my experience). I have been placing orders with this dealership for almost two years and I struggle to think how they could improve.
12 Dec 2020
SLOW!!
2
Painfully slow delivery not helped by many items not being held in stock. Definitely the slowest dealer out there.
Business Response
25 Jan 2021
You have left us a review about our speed of service for mail order items during the Christmas period and during an unprecedented pandemic when the postal service was overwhelmed and under a lot of strain with well publicised delays to normal delivery times. Our website is very clear as to what is in stock and what is a special order and outlines our ordering days for special orders and despatch times. It's unfortunate that you obviously didn't read this. Had you ordered an in stock item it would have been despatched the same working day if ordered before 3pm. Special orders are different matter and as such take longer to obtain as explained previously. Our despatch of special order items is amongst the fastest in the UK if not the fastest. We agree that ordering a special item and then waiting for it to arrive during Christmas and pandemic period may take longer than normal but these circumstances are beyond our control and are highlighted to you before you place an order with us.
You have left us a review about our speed of service for mail order items during the Christmas period and during an unprecedented pandemic when the postal service was overwhelmed and under a lot of strain with well publicised delays to normal delivery times. Our website is very clear as to what is in stock and what is a special order and outlines our ordering days for special orders and despatch times. It's unfortunate that you obviously didn't read this. Had you ordered an in stock item it would have been despatched the same working day if ordered before 3pm. Special orders are different matter and as such take longer to obtain as explained previously. Our despatch of special order items is amongst the fastest in the UK if not the fastest. We agree that ordering a special item and then waiting for it to arrive during Christmas and pandemic period may take longer than normal but these circumstances are beyond our control and are highlighted to you before you place an order with us.
Business Response
25 Jan 2021
You have left us a review about our speed of service for mail order items during the Christmas period and during an unprecedented pandemic when the postal service was overwhelmed and under a lot of strain with well publicised delays to normal delivery times. Our website is very clear as to what is in stock and what is a special order and outlines our ordering days for special orders and despatch times. It's unfortunate that you obviously didn't read this. Had you ordered an in stock item it would have been despatched the same working day if ordered before 3pm. Special orders are different matter and as such take longer to obtain as explained previously. Our despatch of special order items is amongst the fastest in the UK if not the fastest. We agree that ordering a special item and then waiting for it to arrive during Christmas and pandemic period may take longer than normal but these circumstances are beyond our control and are highlighted to you before you place an order with us.
You have left us a review about our speed of service for mail order items during the Christmas period and during an unprecedented pandemic when the postal service was overwhelmed and under a lot of strain with well publicised delays to normal delivery times. Our website is very clear as to what is in stock and what is a special order and outlines our ordering days for special orders and despatch times. It's unfortunate that you obviously didn't read this. Had you ordered an in stock item it would have been despatched the same working day if ordered before 3pm. Special orders are different matter and as such take longer to obtain as explained previously. Our despatch of special order items is amongst the fastest in the UK if not the fastest. We agree that ordering a special item and then waiting for it to arrive during Christmas and pandemic period may take longer than normal but these circumstances are beyond our control and are highlighted to you before you place an order with us.