Samsung Support Centre

29-31 Ann St, Belfast, BT1 4EB Directions

Tel 028 9033 2430
   Now closed Open today 09:30 - 18:00

Business overview

Northern Ireland's only Samsung Support Centre.

Happy to help with any Samsung Galaxy query. Providing both In Warranty and Out of Warranty services for any Samsung Galaxy device.

Opening Hours: Monday - Saturday 09.30 - 18.00


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Products & Services

Screen Repair

Battery Replacement

Warranty Support

Samsung Accessories


Excellent Customer Service From Steven at Samsung Belfast

We has reason to go into Samsung Belfast today as my wife's Samsung mobile phone had developed a problem.

Steven was polite and courteous from the outset. He apologised for keeping us waiting while he attended to another customer - although we were in fact slightly early - looked at the problem confirmed that as the phone was less than two years old it was under warranty and thus would be repaired free.

We expected to have to leave the phone to be sent away but Steven explained that was not necessary as the repair would be carried out in store and the phone could be collected later that afternoon. As good as his word, we arrived around two hour later to find him waiting with the phone fully repaired and ready for collection.

People often rush to comment on poor customer service but neglect to mention good service when it is provided. I have no hesitation in commending Steven for this courtesy, knowledge and informative approach during our visit.

Thanks again Steven
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Phone would not charge

travelled an hour yesterday to the center with my phone, 2 guys sitting twiddling their thumbs asked me what the problem was, didnt even look at the phone or test it, they said it sounds like a motherboard problem, i asked them could they change the battery i brought to eliminate it wasnt a dead battery.I was told it was to much work for them, they were not a bit interested in helping me, i then travelled home fuming at these two guys, it would have been nice to even had my phone looked at, terrible customer service
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Certainly no complaints, the staff were very pleasant

Called in on Friday to see what the problem with my GalaxyA71 which is only 14months old.
Advised to download info to my laptop, went home and got my daughter to download on Monday night, went in on Tuesday morning informed that it would take 3 to 10 days as others have stated.
The phone was left in on Wednesday morning got a phone call this morning informing me the phone was repaired.
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Great customer service and quick turnaround!

Great service, the guys were fast and efficient in taking care of my phone. Stephen and Omar were very polite and professional. Was told my phone would be 3-10 days and got it back in 2! Very happy.
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Outstanding service from Omar

I came in to the Samsung shop in Belfast as there was a problem with the storage capacity on my phone and was very impressed with the highly efficient way that Omar sorted the issue. He was extremely helpful and friendly and resolved the issue quickly and effectively.
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