Samsung Experience

Unit 50 Highcross Shopping Centre, Unit 50 Highcross Shopping Centre, Leicester, LE1 4SA Directions

   Open today 09:30 - 18:00

Business overview

Samsung have recently brought their standalone concept stores to the UK, partnered with The Carphone Warehouse and joining those already throughout Europe


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Worst experience store in the world

So 2 years back I decided to upgrade my note 8 to the fold3. Trying to trade the device in they said they will only give me £5 claiming screen burn in, so instead of using the store I just went direct to samsung online and they gave me back £180 no issues.

Recently my mom's phone screen stopped working, because of a few minor scratches, they claimed it won't be under warranty.

Then my Fold resently the inner screen bubbled and stopped working. They wouldn't fix under warranty.

Yet Samsung direct fixed both phones under warranty.

The only experience you get is disappointment
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Deceiving and useless Samsung technical support

My Samsung Galaxy A51 failed and I took it to the Samsung shop in Highcross. They made me pay £40. The device was beyond repair, so they gave me a replacement. The whole process took 3 months, I did not have a phone for 3 months, no matter how much I called or how many emails I sent. I have never seen anything like this: huge delays, long waiting time or queues in the phone, over a week to reply an email… After 3 months, I received my replacement, a Galaxy A72. It lasted 4 months. One day suddenly it would not charge. I went to the Samsung support team in Highcross again. They say that since the phone has two hits it is no longer under warranty. The hits are superficial, two small scratch in the lateral of the phone, almost imperceptible and not at all the cause of the failing because after them the phone was just fine. Hopefully, the Citizens Advice people are so helpful, and they proved that this is a LIE. THE WORST SUPPORT TEAM EVER. And Samsung phones a bit faulty…
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