Samson Awnings / Samson Outdoor Living

6-8 Meadow Close, Ise Valley Ind Est, Wellingborough, NN8 4BH Directions

Tel 01933 448850
   Now closed Open Tuesday 08:30 - 17:00

Business overview

Samson Awnings are one of the UK’s leading specialists in made to measure retractable electric awnings, sun, wind and rain protection systems for domestic & commercial use.

Patio Awnings, Terrace Covers, Glass Verandas, Glass Rooms, Giant Umbrellas & bespoke Retractable Roof or Fixed Roof canopy systems are all professionally supplied and installed by Samson Awnings

Reviews

Had a great experience and love our canopy with awning!

5
We loved our experience with Samson, we had a glass canopy with an under glass awning fitted, we now have a ton of space and shade for our property. And the customer service went without any issues. I don't understand what's going on on yell, but we had a great time, and love our product!
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Terrible customer service

2
I agree with previous reviews. We ordered and paid for a glass canopy on a supply only basis and heard nothing for 3 months, then arrived home one day to find it had been delivered without warning.

Despite this we were delighted with the quality of the product and 8 months later decided to order an extension. It was clear from the outset they weren’t interested in returning customers, charging us double for the extra pieces and blaming it on price rises. We couldn’t go elsewhere as we weren’t sure other systems would be compatible.

The man I dealt with was stand-offish, with a ‘take it or leave it’ attitude.

Once again, no estimated delivery date or contact from them.

When it arrived they sent the wrong pillar - there was no apology and no communication advising how they planned to resolve the issue. I now have all the pieces but someone should have been in contact with me to confirm that everything was fine.

There are much better companies out there.
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Terrible after-service at Samson

2
Our awning stopped working completely due to a defect only weeks after our 3 year warranty ran out. We were happy to pay for the repair since our awning is currently unusable. But Samson's customer service is nearly nonexistent. We've literally been waiting MONTHS for a part they keep telling us they need to order, and we've already even paid for half of the repair up front. We have to keep chasing them for updates, and in one call they told us that repair is not a priority for them, they only care about sales and installation. That says it all. I wish we'd known that before we bought. It was a beautiful awning while it worked, but we expected it to last longer than 3 years, and we're losing hope that it will ever be fixed.
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My experience

2
Emailed these people for a quote they replied asking for specific details for them to give a accurate estimate for the awning I required. I supplied this information by return after three days know quote. Sent a email asking for the quote and still nothing from this company after 5 days
Would not recommend you deal with these people they appear to be time wasters
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