S C S

Unit G Cleveland Retail Park Skippe, Skippers Lane Industrial Estate, Middlesbrough, TS6 6UX Directions

Tel 01642 779150

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Reviews

Avpid at all costs

1
Absolutely disgusting service. I have paid in full for a sofa and requested a smaller van which I was told has been on the delivery notes and requested. To find out they have sent a big van and no little van is coming they are quick to take peoples money but have left me and my son without a sofa and have told me they do not no when a van is available. However they took payment 3 days before delivery and still no answers. Absolutely disgusting leaving a child without anything to sit on and telling me there is nothing they can do and when I ask for a refund I am told nothing and change the subject saying all drivers are self isolating yet they should of told me before the due date as I have got rid of my old sofa. It is the worst customer service I have ever recieved and they said it's on the delivery notes aswell and I am trying to find other arrangements for my child now due to there incompetence and lack of communication I'd advise people to stay well clear
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Excellent service from Alison (Carpet Dept)

5
Bought two carpets from SCS and each time Alison has come to our assistance. Greatly knowledgeable. Friendly and a fantastic service. Highly recommend.
Nothing too much trouble.
Carpet fitting arrange with no trouble and totally reliable.
Would use again
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Dismal customer service

1
Paid over £600 for a carpet to be fitted in our lounge. After fitting we noticed a flaw in the pile running the full width of the carpet. Skippers lane store advised us to keep vacuuming the area & if the markings does not disappear then to contact customer services to get someone out to check it. 4 days after fitting we made contact & were told to send pictures of the flaw but they would not do anything for between 6 & 8 weeks. This level of customer service is not acceptable as we now cannot replace the furniture in the room until a decision is made on the carpet. We also bought a £4000 suite which we re not satisfied with..
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Give me five

5
I enjoyed purchasing a great sofa. I gave the boss a high five! They made us very welcome with cups of coffee. I got to know the staff very well, very quickly. I know I got a bargain without the staff pressurising. Hopefully I will be going back to the sofa centre on Thursday or Friday. I have never been to a shop or any other place which was as good as the hospitality, caring, and sincere than we received. The experience has been outstanding. I'm not lying to make you go there because if that was so, why would I go back to purchase another item. I thank there team and can't wait to see them once again. See you soon your suite centre will become the best option that the general public can choose. Bye for now. Hope you have enjoyed this review. Thanks
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