Roofing Outlet

276 Earlsfield Rd, London, SW18 3DY Directions

   Closed today Open Monday 06:00 - 16:00

Products & Services

roof tiles & slates

roof insulation at roofing outlet

velux roof windows at roofing outlet

Reviews

Unprofessional and outright bullish sales staff

1
Placed a few orders for some Sandtoft roofing supplies and velux windows.

Some of the ridge tiles were broken and denied replacement saying I had signed the delivery note. Is the expectation to open all the pallets when receiving the delivery and then sign the delivery note??

Swallowed that loss and placed another order for new ridge tiles at my expense. This time the delivery was left on the curb when nobody was onsite..so nobody signed the delivery note. Luckily these tiles weren't smashed, but the delivery note is just an excuse!

Denied return of incorrectly ordered dry verge units even though within the 14 day timeframe and when I asked for a complaints procedure the sales person cancelled my order...quoting I was being a pain to deal with.

Extremely unprofessional and incompetent bunch of sales guys who are outright rude and take no accountability
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Excellent setvice

5
Very good service. Used several times and always delivered in 2 days from order. Highly recommended
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Steer clear

1
Not one, but two bad experiences with this company. When I initially ordered some Coping Stones in April last year, Roofing Outlet were quick to take my money although they were unable to fulfill my order. I had to call them to find this out as they did not reach out to tell me themselves.

I decided to give them the benefit of the doubt and try again on 2nd May this year as the site promised 2-3 day delivery for which I paid £65. Needless to say, they were unable to fulfill my order again. I called and emailed to find out what was going on and was promised updates (which I didn’t get). I was eventually told they’d be with me by the end of May.

The responses that I got to my subsequent emails promised they’d be back in stock in a week (mid June). I have only just had a call directly from Castle Composites to schedule delivery for Tuesday 12th July. Two months is a bit longer than the 2-3 days specified on their website.

Awful service and ridiculous false delivery timescale.
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Crooks-AVOID LIKE THE PLAGUE

1
Order reference RO71215

Months and months for a refund to be processed. Still no refund. Daylight robbery.
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Poor customer service

1
Brusque and impatient sales team member who seemed fed up from start of call. Basic manners and an interest in helping customers would be a decent start- try speaking to Velux customer service as a good example of quality customer service. Large value items and poor customer service skills- not a good combination. Wouldn’t trust them.
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