276 Earlsfield Rd, London, SW18 3DY Directionshttps://www.yell.com/biz/roofing-outlet-london-8519032/#view=map
Products & Services
roof tiles & slates
roof insulation at roofing outlet
velux roof windows at roofing outlet
Unprofessional and outright bullish sales staff1
Some of the ridge tiles were broken and denied replacement saying I had signed the delivery note. Is the expectation to open all the pallets when receiving the delivery and then sign the delivery note??
Swallowed that loss and placed another order for new ridge tiles at my expense. This time the delivery was left on the curb when nobody was onsite..so nobody signed the delivery note. Luckily these tiles weren't smashed, but the delivery note is just an excuse!
Denied return of incorrectly ordered dry verge units even though within the 14 day timeframe and when I asked for a complaints procedure the sales person cancelled my order...quoting I was being a pain to deal with.
Extremely unprofessional and incompetent bunch of sales guys who are outright rude and take no accountability
I decided to give them the benefit of the doubt and try again on 2nd May this year as the site promised 2-3 day delivery for which I paid £65. Needless to say, they were unable to fulfill my order again. I called and emailed to find out what was going on and was promised updates (which I didn’t get). I was eventually told they’d be with me by the end of May.
The responses that I got to my subsequent emails promised they’d be back in stock in a week (mid June). I have only just had a call directly from Castle Composites to schedule delivery for Tuesday 12th July. Two months is a bit longer than the 2-3 days specified on their website.
Awful service and ridiculous false delivery timescale.
Crooks-AVOID LIKE THE PLAGUE1
Months and months for a refund to be processed. Still no refund. Daylight robbery.