- Tel: 01635 48848
Mill Race Studio, West Mills, Newbury, Berkshire, RG14 5HP
09:00 - 18:00
Ratings and Reviews
3 quick rates 13
Help us to improve this listing
Tell us what's wrong!
Great service as usual, relaxed and friendly, the whole team are great.
Thanks again Vicky for today, love the Red.
Booked in my appointment the day before, had a phone call to confirm that I was coming on the day. I turned up 5 minutes late - no exaggeration here, we are literally talking 5 MINUTES - and I got turned away, because apparently there was a customer booked in 25 minutes after me. I have been coming here for 6 months with absolutely no complaints, however the new manager who has been appointed clearly knows a) booking her customers for treatments (my treatment has never taken less than 45 minutes before - so why book someone in only 30 minutes after me?!) b) managing customers' expectations (I had not been warned that I was under a new tight, 30 minute slot) and c) CUSTOMER SERVICE AND RETENTION. She was shockingly rude (accused me of previously not turning up to appointments - which I had specifically called in for to cancel!) and unabatedly unapologetic. Honestly this place is not worth anyone's time.
Ive since been back & had bio sculpture (which are amazing) and ive met the team. Sian, Carly & aimee. Would highly recomend this salon. LOVELY!