Repair Guys

Horrendous experience. Instructed by Cost Co to come and look at my faulty Tv.

Driver came at 7am and almost came through the front of my living room having missed where the drive ended and my front lawn began. An hour later in a stupendous gesture of goodwill I towed him off of my lawn, only to receive a quick thanks then he left. My lawn now looks like it’s ready to plant some kind of crop thanks to the two huge 12ft troughs that have been dug in as the driver wheel span. No offer by the driver to help rectify the damage or contact details of appropriate person to speak to at the company. Company acknowledged my complaint some days later but after 8 days no offer of a resolution. I will be taking legal action to recover costs to rectify property damage as well as compensation.

It’s ok though as they say they are a “small company”. Small company with big contracts - not my problem.

These guys are truly epic ! Giles has moved heaven and earth to help us with our broken TV when Currys and Sony were being complete *rseholes. Telly went wrong after exactly 40 days of use and just days before Christmas and leaving without a TV over Christmas. These guys literally came to our rescue with the offer of a loan TV while the new one is being despatched/exchanged. Shame on Currys/Sony for treating us so badly. Isn't it amazing that The repair guys in Exeter, a small business who care, are able to offer us outstanding customer service yet the giants of Currys and Sony are so very bad at it. Well done The Repair guys if I was able to give you 6 stars I would.

Tried to contact them on twice on their website about the feasibility of repairing my TV. They didn't bother to answer.

Efficient quick repairs would recommend

Don't even consider these people. Their expertise and customer service rate as zero. They came to repair my washer dryer, didn't have a clue, I waited nearly two weeks while they ordered a new part, fitted it, still didn't work. They came again, ordered another new part, turned up without prior notice, fitted it, didn't test it, left, still doesn't work. They made another appointment, didn't bother to turn up or have the decency to tell me they were not coming. It took me three days to get an answer as to why they didn't keep the appointment, their answer, the engineer doesn't think there's anything wrong with the machine when it's perfectly clear to anyone there is a fault and what it is. What he really should have said, there is a fault, but I don't have a clue how to repair it. Useless.