Regus - Windsor Thames Street, Windsor

Business overview

This renovated Georgian building has office spaces that mix modern fittings and design with contemporary architecture, providing a unique work environment. 59-60 Thames Street is conveniently located at the foot of a pedestrian bridge over the Thames in a town renowned for its tourism industry. Floor-to-ceiling windows give you scenic views over the historic town, providing a relaxed feel to a business centre that has a range of amenities including disabled facilities and showers. After work, show visiting clients around Eton High Street and other intriguing spots in this famous town.

Photos

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Products & Services

Office Space

Meeting Room

Reviews

GazW-35

04 Oct 2024

Don`t Bother

1

Upon arrival building ground floor had been flooded. No pre warning or notice that this had happened, and as such I was walking customers through the wet carpet to our room. I should have been informed and asked if I would like to reschedule.

After I was invoiced I questioned the beverage charge on the same day, and this was refunded the following day. By this time I was charged a late payment fee for no paying same day. Note that it takes time for bank transfer payments to be processed.

In a dispute of paying a £20 late payment fee, simply because I had an issue with the invoice. Customer service simply forwarded me the terms and conditions ( they simply highlighted text from the terms and conditions ) even after the issues with the site and services, they will not refund the small amount.

Long and short - Poor customer service, very basic facilities, very poor communication and hidden terms and conditions that only become known when you have an issue.

Business Response 04 Oct 2024
Hi, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1420062-Q6N2. Thanks.