Redlands Property Services Ltd

I've had Redlands do a number of jobs over the last few years, main one to replace my oil boiler with an external one, a pressurized tank in airing cupboard and to change all of my radiators, I've spent approaching £17k with them.

With the main job a non-return valve was not fitted so I'm left with my heating coming on when the hot water goes on, not so much a problem in summer as the radiators can be isolated but the bit in-between is a pain. Anyway, didn't kick up much of a fuss even though my kitchen was a shell when the work was done and they had full access to fit it. By the time the problem was noticed, the new kitchen was installed and pipes not accessible.

The main issue is the customer service and sheer rudeness. I've asked for help to sort a radiator that has failed under warranty to be met with me feeling like it's a massive inconvenience. Not on, especially after paying so much money. The manufacturers have said it's not the radiator at fault its the installation.

Left my 85 year-old grandmother without heating for a week after the initial consultation, didn’t turn up when they said they would on two occasions and offered no explanation other than being busy. An alternative engineer was eventually sourced, who got the heating up and running within 30 minutes and found that the problem was completely different to that that Redlands diagnosed. In addition, the engineer was able to confirm that a pump previously fitted by Redlands was of poor quality and not fit for the system. Avoid!

We can’t agree with the bad reviews. We had a leaking oil tank and Redlands were there within one hour of our phonecall. They were polite and helpful, emptied the tank into a temporary tank, which they connected to our boiler and checked that the boiler was working. Then they advised us what to do next, I.e. insurance company and environmental technician, to investigate what needs to be done regarding oil that has seeped into our soil. Danielle followed up with a call to see if the environmental technician, whom she had contacted, had called. Thank you Redlands!

Great company very knowledgeable

I have had a new oil tank installed by this company. They gave me wrong advice about how high off the ground the tank could be, then charged me for repositioning it when their mistake was pointed out to them. And the price was already very high.