Recovery Services Malvern Ltd

Unit 1, Spring Court, Spring Lane South, Malvern, WR14 1AT Directions

Tel 01684 562121
   Open today 08:30 - 18:00

Business overview

Welcome to RSM Ltd, your one stop motoring centre in Malvern.

We are a longstanding family run business which was established over 15 years ago in Malvern by father and son team Alan and Justin Dean. Alan, Justin and their experienced team continue to provide customers with a top quality professional service at a reasonable and competitive price.

We pride ourselves on being an independent garage and our team being able to appy their vast experience and knowledge to a full range of vehicles, but we are also a known landrover specialist.

We are able to offer a full range of MOT's, professional repairs and services on all makes and models of cars, light commercial vehices, mini buses and unusually, motor homes.

Products & Services

brakes repairs

brakes & clutches

car air conditioning

car batteries

car diagnostics

car brakes

car repairs

car servicing

clutch repairs

commercial vehicle repairs

exhaust systems

garage services

oil change

Landrover Specialists

LPG Conversion

Fleet Maintenance

Tow Bars

Motor Home Specialists

windscreen Repairs

courtesy cars


worst hire company you could ever use

all there hire vans are unroad worthy and they will charge you 48 hours even though you didn't even have it 24 hours will never use them again !!!!!!!!!!!!!!!
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Not what it used to be

I had been using RSM for many years and always been very happy and confident with the work and care they provided. Earlier this year I had car problems , to refix a problem that they claimed to have sorted a few weeks earlier . Communication was very poor, never phoned when they said they would, if at all, so I had to keep phoning to find out what was happening. No courtesy car. Work took much longer than I was told, not because it was more difficult, just not happening. Several matters that I had asked to be looked at were ignored. Very different from how it used to be. I vowed never to go back.
I can't say how relieved I was to discover that Alan and co had moved to Three Counties garage. Usual high standard of service has been resumed than heavens!
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If anyone asked me what this garage is like then I would pay them to stay away. Unreliable, cheating, fraudulent company. Took the car here in April 2016 as it was misfiring, everything was going smoothly until Alan left and his Son Justin decided to make decisions on the car. We kept ringing every week, month tying to find out what was wrong with the car and they couldn't give us an answer. We then took a letter down to advise all work to be stopped on the vehicle in September 2016, to which they ignored and carried on. In that time they dented, scratched and damagaed the interior of the car. In December 2016, stil no luck, they advised the car was fixed and that I owed them over £1600 that's including the £800 I already paid them up front. So bill total £2500!! After questioning some work on the vehicle they tried to charge us £900+ for work that hadn't even been done to the vehicle and they admitted this. January 2017, we paid them £500 to have the car back because they ruined it!!!
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I was quoted £180 for a rear windscreen wiper, and told it would take 2 hours to fit, yet I can go to another garage and have it fitted with 10 minuets and only paying £24 for the wiper straight from the car manufacturer, absolutely terrible service. If you want to be ripped off this is the garage to go to!
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Stay away from here !!!!

Advertised as honest, reliable , affordable garage ...... Should read liars, unreliable , rip off garage. Small problem on my daughters car quoted £ 265 repaired at another garage for £38.
25 Nov 2016
I have also been ripped off by this awful garage. I was charged £350 for not being able to find a fault. I mentioned it to a friend who is mechanically minded who suggested a starting motor. He replaced it for me for nothing but a garage would charge around £35-£40 so I was well ripped off! This all before Christmas. Please tell everyone about your experience as they should not get away with it.,This does not surprise me, I was well ripped off too! This garage is getting away with murder. Please post to as many media sites as possible and tell as many people as you can. Thry do not deserve to be in business!
25 Nov 2016
They tried to rip my daughter off but thank goodness she had the sense to know that what they were trying to charge her was well over and above . They then said that she owed a bill for £ 95 for diagnostics and for putting the car back together??? They were not instructed to take it apart !!! When challenged about it they tried to make out we were liars. They wanted to charge her £70 for spark plugs as apparently they were special ones, gold plated I should think for that price !! I managed to get the diagnostics down to £30 + VAT to get the car from there. I think we had a lucky escape !!
25 Nov 2016
Yes you did that. It seems that they are using the diagnostic machine to rip people off. A real mechanic will not need to use this machine. Unfortunately, garages do not work to a governing body so there is no ombudsman to complain to. Most local people I have spoken to will not use this garage and even on that same estate, people are saying that they are getting a bad reputation because of they way they rip people off including their neighbouring businesses. How bad is that?
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