Ravensworth Arms

Greenford Ln, Gateshead, NE11 0ER Directions

   Now closed Open today 11:00 - 22:00

Business overview

Chef & Brewer have many traditional pub restaurants across the UK, with a warm relaxing family atmosphere. The menu includes freshly cooked traditional British food and offer a wide range of real ales & wines.


Poor management skills.

Visited the Ravensworth Arms for an evening meal with my wife after a very long drive. 7/9/2016.
Ordered a two course special at £12.50 a head + £2.00 surcharge for steak.
Our starter of pate were fine, but then the main course came, 2 X sirloin steaks that I was assured would be blood free if we had them well done.
Mine came bleeding so I raised it with the waitress who I should point out was very helpful. Against my belief of sending meals back to the kitchen it went on the instruction of the manager. When it returned it was rock hard and I couldn't cut it. Again the waitress consulted the manager who offered me a courtesy pudding although I hadn't had any main course. She should have come to see how she could sort the situation out, but she preferred to offer me a £2.00 pudding instead of my £12.00 steak. She took nothing off the bill and even tried to overcharge me.
My recommendation is to avoid it like the plague if you expect any standard of customer service.
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