Quest Motor Group - Braintree
287 Rayne Rd, Braintree, CM7 2QN Directionshttps://www.yell.com/biz/quest-motor-group-braintree-braintree-4881996/#view=map
Now closed
Open today
08:30 - 18:00
Our location
Business overview
Quest Motor Group Braintree is a franchised Citroen and Vauxhall dealership offering the sale of new and used cars and vans, as well as servicing, MOT and repairs.
Being a family business going since 1924, we pride ourselves on our heritage and our unique friendly but professional approach when dealing with customers - an approach we know our customers love.
View our full range of products and services online today or visit the showroom to experience your next car today!
Photos
Products & Services
Cars
Citroen Dealers
Courtesy Cars
Car Finance
Car Leasing
Car Supermarkets
Family Cars
Executive Cars
Electric Cars
Hatchbacks
Hybrid Cars
Part Exchange Service
Test Drives
Used Car Dealers
Vauxhall Dealers
Reviews
17 Jan 2023
Car Scratched whilst in their garage
1
The service they provided was fine however on collection the delivery driver contacted me and sent photos showing that my car door was scratched while in their garage and no one is taking responsibility. Despite the scratch clearly being fresh, they're claiming it must've been done before the car arrived. My car was not scratched before it arrived.
Business Response
18 Jan 2023
Hi Shereen, We're disappointed to see you only left us a 1-star review. We completed the work on your Mini to a high standard, replacing the timing chain and variable valve sprockets. Your vehicle was dropped off out of hours one evening and left for us to start work the next day. From speaking to the technician who worked on your vehicle, the scratch was noted to be there, alongside other damage on the vehicle, when work started. We have also reviewed our CCTV and cannot see any objects come into contact with your vehicle while on our forecourt or in the workshop. We are sure this scratch happened before the car arrived with us. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. All the best - The Quest Motor Group Team
Hi Shereen, We're disappointed to see you only left us a 1-star review. We completed the work on your Mini to a high standard, replacing the timing chain and variable valve sprockets. Your vehicle was dropped off out of hours one evening and left for us to start work the next day. From speaking to the technician who worked on your vehicle, the scratch was noted to be there, alongside other damage on the vehicle, when work started. We have also reviewed our CCTV and cannot see any objects come into contact with your vehicle while on our forecourt or in the workshop. We are sure this scratch happened before the car arrived with us. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. All the best - The Quest Motor Group Team
13 Jun 2021
Helpful
5
Steph was so friendly knowledgable patient and helpful and I can’t wait to pick up my car !!
Thank you
Thank you
Business Response
16 Jun 2021
Dear Catherine, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Dear Catherine, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Business Response
16 Jun 2021
Dear Catherine, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Dear Catherine, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
05 Nov 2020
Excellent - Pretty Well Faultless
5
Excellent service from both Steph and Rob - with both the selling and the buying being 'plain sailing' throughout. Between them they made purchasing our new Citroen a very straightforward process with no complications. The process was very efficient throughout in respect of both communications and any associated actions wherever necessary. Pretty well faultless. A breath of fresh air in new car buying.
Business Response
18 Nov 2020
Dear Brian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob, Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Dear Brian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob, Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Business Response
18 Nov 2020
Dear Brian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob, Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Dear Brian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob, Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
17 Oct 2020
Great Value
5
Bought a fantastic value Seat Leon from Quest Braintree, found them to be very courteous and knowledgeable.
Special thank you to Harry who completed the handover very smoothly.
👍👍
Special thank you to Harry who completed the handover very smoothly.
👍👍
Business Response
19 Oct 2020
Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Harry and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Harry and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Business Response
19 Oct 2020
Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Harry and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Harry and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team
27 Jan 2020
Amazing very experienced polite courteous and efficient highly recommended would always use them
5
I first attended Quest Motors in June and we realised i was missing certain paperwork. A lovely young man could Matthew gave me the advise what to do and then to come back to him, After sorting the paperwork out I returned to Matthew who remembered me straight away. I explained my position to Matthew he did all he could to get the car I wanted & ready in 6 days, it should if taken 7 days but took 6. i also was housebound, Matthew picked me up and brought me home when I was choosing my car & when it was ready Matthew picked me up again. This was my best experience Matthew was kind polite very courteous he went up and above his job. The other sales Executives were just as friendly I am anxious about going places and they did all they could to make me feel calm. Thank you Matthew and the Braintree branch for making me feel at ease and keeping your promising . I would give 10/10 if I could to. highly recommended. Thank you guys x and loving my new Citreon C3 Flair it drives like a dream
Business Response
30 Jan 2020
Dear Ginette, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Mathew and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team
Dear Ginette, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Mathew and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team
Business Response
30 Jan 2020
Dear Ginette, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Mathew and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team
Dear Ginette, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Mathew and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team
Hi Shereen, We're disappointed to see you only left us a 1-star review. We completed the work on your Mini to a high standard, replacing the timing chain and variable valve sprockets. Your vehicle was dropped off out of hours one evening and left for us to start work the next day. From speaking to the technician who worked on your vehicle, the scratch was noted to be there, alongside other damage on the vehicle, when work started. We have also reviewed our CCTV and cannot see any objects come into contact with your vehicle while on our forecourt or in the workshop. We are sure this scratch happened before the car arrived with us. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. All the best - The Quest Motor Group Team