Premier Bikes Didcot Ltd

Brought a brand new bike in March 2021, had a warranty claim rejected so asked for the bike to be returned as not fit for purpose. The dealer after this request then said they would now cover the cost of the claim but still wanted the bike returned as purchased it for the supposed warranty back up, their offer was too late at this point and wouldn’t clear up the warranty issue. The dealer has ignored all emails sent but this comes as no surprise as I was given the brush off and ignored when on site being forced to pay a bill that I shouldn’t of had to pay. I’m a biker and love the biking community but this dealer is untrustworthy and once they have got your money they really don’t give a dam. legal action now being taken, triumph warranty is not worth anything
After the response from the MD at premier I can confirm that the warranty claim knew about the optimate maintenance before rejecting the claim and they only contacted me after I left them a negative review, sad state of affairs

Great service, friendly team. Highly recommended.

Had plenty of dealings with this company over the past 2/3 years including a bike purchase, parts purchasing, servicing and even an emergency repair. They seem to get better and even more efficient with every visit. Best shop in the area by a country mile. Extensive uses bike selection but there can't be anywhere better to buy a KTM in my opinion.

I have just picked up my CBF1000 and want to leave some positive comments for these guys. First of all when I arrived at the station, I was told to give them a call and they'd come and get me, sure enough, they did, when I arrived I was offered a coffee strategy away, Andy the salesman, logged on to the tax site and taxed the bike for me (using my card details of course), he even printed off a receipt. When he took the bike out the front he noticed there was hardly any fuel in it so put a load in, even though a garage was just 20 meters away. Bike was exactly as described and I have just rode to Brighton with a smooth ride as expected. So customer service is spot on and if they are too busy to talk to you then that is probably due them spending time with other customers due to being friendly and helpful.

I cannot say anything on repairs or servicing, but should it ever happen, I will again leave relevant feedback, be it good or bad.

Before the sceptical ones amongst you start, I have nothing to do with these guys, I live in Brighton and am a teacher.