Pratts Taxis

Maven House Frankland Lane, Durham, DH1 5TA Directions

Tel 0191 386 0700

Reviews

Very polite and helpful.

5
I called this taxis firm after my Uber let me down. The lady who answered my call was incredibly helpful when I explained the situation and that I needed to get from my college to the train station very quickly. A taxi arrived within 5 minutes. The driver was really helpful and took me to the correct station (I'd never travelled from Durham by tain before so I didn't know there was a North and South station). Cannot fault the service I received and I will definitely use this firm in the future.
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Unreliable which creates stress

1
Shocking service, booked taxi a week ago and received confirmation. Received telephone call 4 mins prior to pick up to say they didn’t have a cab for our journey - we were heading for a booked train. They have created stress at the beginning of a day out, will no longer use this company.
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Poor aervice

1
Very poor, late causing me to miss my train. Did’nt have the courtesy to advise they were running late.
No manager to speak to.
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0/ 10

1
If only 0 was an option. They cancelled my taxi 3 minutes before pick up was due. Had to drag my 4 month old out of bed just to make it to work on time. No communication, no explanation why. How busy can you be on a Saturday morning at 6.30am. Stay away from this company especially if you need a helpful, reliable, on time taxi service. They are far from it....
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Rude and unreliable!

1
Driver picked us up asked him to take is to our destination ended up at hall hill farm.we tries to get taxi on way back for my austistic son said it hadn't even been booked in took us half an hour to get a taxi to the train station thank god for colour taxis go with them out in ten mins set price have no idea how to talk to people
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