Pratts Taxis

Maven House Frankland Lane, Durham, DH1 5TA Directions

Tel 0191 386 0700

Reviews

Unreliable which creates stress
1
Shocking service, booked taxi a week ago and received confirmation. Received telephone call 4 mins prior to pick up to say they didn’t have a cab for our journey - we were heading for a booked train. They have created stress at the beginning of a day out, will no longer use this company.
Cancel Update
1000 characters limit
Poor aervice
1
Very poor, late causing me to miss my train. Did’nt have the courtesy to advise they were running late.
No manager to speak to.
Cancel Update
1000 characters limit
0/ 10
1
If only 0 was an option. They cancelled my taxi 3 minutes before pick up was due. Had to drag my 4 month old out of bed just to make it to work on time. No communication, no explanation why. How busy can you be on a Saturday morning at 6.30am. Stay away from this company especially if you need a helpful, reliable, on time taxi service. They are far from it....
Cancel Update
1000 characters limit
Rude and unreliable!
1
Driver picked us up asked him to take is to our destination ended up at hall hill farm.we tries to get taxi on way back for my austistic son said it hadn't even been booked in took us half an hour to get a taxi to the train station thank god for colour taxis go with them out in ten mins set price have no idea how to talk to people
Cancel Update
1000 characters limit
Stay away from Pratt
1
Stay away! 10 minutes before my taxi was due to take me to the station, a guy calls me they have no cars available for at least another hour. I had booked online and then phoned a few hours before the service to make sure everything was ok. Being reassured by the guy and then stood up!!! Utterly ridicolous...
Cancel Update
1000 characters limit