Post Office Ltd

14 White Dirt Lane, Clanfield, Waterlooville, PO8 0QL Directions

   Open today 07:00 - 18:00

Business overview

With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.


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Very poor staff customer service

As a small business owner, I frequently visit this particular post office. And on two separate occasions by two different members of staff I have received “unsatisfactory” service.
Once I was told that I made the workers job “harder” -her exact word used- because I already have my postage stamps printed, I only go so I have proof of postage for my lovely customers.
Today topped it off for me, if you struggle with anxiety and doing small tasks like this, then this post office’s staff is not for you. I’m appalled by the current staff they have working there - more face to face customer service training would be appropriate.
If I could avoid using this post office I would, and I am looking into other local postal services around so I can avoid the demeaning staff.
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